User Researcher

Octopus Energy Ltd; City of Westminster; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading energy services company is seeking a User Researcher to enhance user experience across their services. You will lead research projects, collaborating with cross-functional teams to drive evidence-based decision-making. The ideal candidate has over 5 years of user research experience and a proven ability to translate complex findings into actionable insights. This role supports flexible working and offers a competitive salary package.

Benefits

Flexible working hours

Hybrid working model

Health insurance

Share incentive plan

Enhanced parental leave

Qualifications

• At least 5 years in user research in digital environments.
• Expert in methods like interviews, usability testing, and A/B testing.
• Strong portfolio demonstrating research impact on products.

Responsibilities

• Lead research projects from start to finish.
• Collaborate with cross-functional teams for research objectives.
• Uncover user insights using qualitative and quantitative methods.
• Increase visibility of key research insights across the business.

Skills

User research experience

Research methods expertise

Communication skills

Independent project management

Job description

Overview

The User Researcher will play a key role in shaping how people experience both our new and existing services. Working closely with our proposition, marketing and growth teams, you'll champion evidence-based decision-making to boost engagement and improve customer outcomes. The role has significant potential for progression and the ideal candidate will be excited about joining a business experiencing rapid growth and innovation, with an ability to strategically prioritise work to influence the highest impact areas. You'll be joining our senior user researcher, and have plenty of scope to shape the tools and processes of our user research function.

Responsibilities

• Leading research projects: Take ownership of your research projects from start to finish, ensuring they meet our high standards of quality and deliver on our strategic objectives.
• Collaborating cross-functionally: Partner with proposition leads, marketing managers, data analysts, and senior stakeholders to prioritise research objectives and scope the appropriate research approach, given the learning objectives.
• Strategically prioritise projects: Work with the senior researcher and proposition leads to prioritise your time to influence the highest impact areas, given the strategic objectives of the business.
• Uncovering deep user insight: Use a mix of qualitative and quantitative methods to reveal user behaviours, needs, and motivations, surfacing insights that address the most critical risks to the success of new or existing services.
• Championing evidence-based design: Work creatively and resourcefully to increase the visibility of key research insights, bringing user needs to the forefront of decision-making across the business, and ensuring that action is taken as a result.

Qualifications

• At least 5 years of hands-on user research experience in fast paced digital and service development environments, whether in-house, freelance, or in an agency.
• Expertise in a range of research methods (e.g., in-depth interviews, usability testing, surveys, diary studies, A/B testing).
• Ability to distill complex research findings into actionable insights and refine how you communicate to engage teams, from short-form summaries to presentations, workshops, or insight decks.
• Strong portfolio or case studies demonstrating how your research influenced live product / service decisions and delivered business value.
• Ability to lead research projects independently, working collaboratively in teams where you are the sole researcher.

Nice to have

• Experience working in a regulated industry (e.g. finance, healthcare)
• Experience working with agile service delivery
• Experience with continuous discovery methods
• Knowledge of, or interest in, accessibility standards
• Knowledge of, or interest, in content strategy

About Octopus Group

At Octopus Money, we're on a mission to make money advice accessible to all - because the right advice can turn your life dreams into reality.

We are a regulated business and, as such, we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer.

Perks & Benefits

Make a difference: We're on a mission to help millions of people improve their finances. Flexible working: We currently operate a hybrid model which is a mix of office and remote with options to work from home two days per week and from our central London office in Holborn. Work from anywhere: 18 day allowance to work from another country (note: compliance restrictions apply for regulated advisers). Join a great team: Diverse team with decades of experience in financial services. Rapidly grow your career: Opportunities to take on bigger roles as we scale. Share incentive plan and team bonus. Pension, enhanced parental leave, private medical insurance & other perks to keep you healthy and happy.

Salary

Base salary of £40,000 - £50,000 DOE + benefits.

How to apply

Please provide your application with a portfolio link and answer the following questions:

• What interests you about this role? Please describe a live product or service you have helped optimise through user research.
• What was the product, and what specific role did you play in scoping, recruiting, execution and synthesis/analysis of research?
• How did your work influence the product or service outcome?
• Please submit a link to your portfolio.
• What are your salary expectations? If you are looking at basic salary + OTE / bonus please detail this.
• What is your notice period / availability to start? Please detail notice period or potential start date.
• Please confirm you are eligible to work in the UK.
• Please confirm you are happy to work 3 days (Tue, Wed, Thurs) on-site from our 33 Holborn, London office.