Urgent Treatment Centre & Emergency Department & Clinical Care Navigator

NHS; Eastbourne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Eastbourne seeks a Clinical Care Navigator to support the G.P service in a busy Urgent Treatment Centre. This role involves assisting patients in a caring environment and requires a good level of education, effective communication skills, and hospital experience. Candidates will receive mentorship and opportunities for professional development. Join our team to make a real difference in patient care with a competitive salary ranging from £24,937 to £26,598 per annum, pro rata.

Benefits

Access to NHS pension scheme

Free psychological support

Onsite parking

Qualifications

• Experience of hospital/ward work.
• Experience of working with the public.
• Experience of working in a caring environment.
• Experience of working in an Emergency Department.

Responsibilities

• Support the G.P service in the Urgent Treatment Centre.
• Assist in caring for different groups of patients.
• Act as front line Clinical/Clerical support.
• Contribute to a multi-disciplinary team.

Skills

Communication skills

Ability to maintain a calm approach

Understanding healthcare terminology

Experience with IT systems

Education

Good level of general education including Maths and English

European Computer Driving Licence or equivalent

NVQ Level 3 qualification in relevant subject

Evidence of continual professional development

Tools

Nervecentre

EMIS

Esearcher

PACS

ECDS

Job description

Urgent Treatment Centre- Emergency Department- Clinical Care Navigator

We are keen to attract Clinical Care Navigator who are looking for new challenges and opportunities This post will support the G.P service in the Urgent Treatment Centre based in Emergency Care are extremely busy; you'll be exposed to caring for different groups of patients and may be required to assist Accident and Emergency Department.

We are looking for experienced Clinical Support Workers, hospital experience is desirable but not essential. A minimum of GCSE English and Maths grade C or 4 or Functional skills for English/Maths You will be required to act as front line Clinical/Clerical support, supporting the patient journey through the Urgent Treatment Centre.

Successful applicants will be required to complete an Induction course, which will include all the Trust statutory/Mandatory trainingto join our team inviting them to share their knowledge and experience with the ward; you will need to be well motivated and committed to high standards of patient care and personal professional development.

You must be able to work as part of a team, use your own initiative with effective interpersonal and communication skills, contributing fully as a member of the multi-disciplinary team. We will provide a supportive atmosphere, mentorship and clinical supervision on the unit and are committed to the professional development of all staff. Team working is an integral part of this unit with all staff enabled and empowered to make a real difference for their patient.

Main duties of the job

This post will support the G.P service in the Urgent Treatment Centre based in Emergency Care are extremely busy; you'll be exposed to caring for different groups of patients and may be required to assist Accident and Emergency Department.

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

• Good level of general education including Maths and English
• European Computer Driving Licence or equivalent IT literacy levels
• NVQ Level 3 qualification in relevant subject or equivalent level of knowledge and experience
• Evidence of continual professional development

Experience

• Experience of hospital/ward work
• Experience of working with the public
• Experience of working in a caring environment
• Experience of working in an Emergency Department

Skills / Knowledge / Abilities

• Ability to communicate clearly, sensitively and effectively (verbal and written)
• Ability to maintain a calm and sensitive approach when dealing with people in distress
• Able to present and communicate information when there are barriers to understanding
• Understand and use common healthcare terminology
• Experience of IT systems, Nervecentre, EMIS, Esearcher, PACS, ECDS

Other

• Ability to undertake safe minimal handling of patients (willingness to learn)
• Flexibility/adaptability to be able to work 24-hr shift pattern

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum, pro rata