Urgent & Emergency Care Clerical Assistant | East and North Hertfordshire Teaching NHS Trust

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in the UK is recruiting for an Urgent & Emergency Care Clerical Assistant to provide clerical support in the Emergency Department. The role includes processing enquiries, maintaining patient confidentiality, and supporting clinical staff, requiring flexibility for a variety of shifts. Ideal candidates will have strong communication skills and a focus on patient care.

Benefits

Flexible working patterns

Responsibilities

• Process all enquiries politely and efficiently.
• Deal with enquiries from Police and other external agencies.
• Ensure all administrative duties are carried out professionally and accurately.
• Provide customer-oriented reception service and clerical support.
• Alert clinical staff if a patient looks distraught or unwell.
• Maintain patient confidentiality and legality of documentation.

Job description

Job Overview

We are recruiting for an Urgent & Emergency Care Clerical Assistant who shares our vision to provide consistently outstanding care and exemplary service to patients across the East and North Hertfordshire NHS Trust.

This role supports the Emergency Department and Urgent Treatment Centre, working independently as part of a multi‑disciplinary team and ensuring a polite, friendly and patient‑focused service.

Responsibilities

• Process all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.
• Deal with enquiries from Police and other external agencies regarding missing people, searching hospital databases while maintaining confidentiality.
• Ensure all administrative duties are carried out in a professional, accurate and efficient manner.
• Provide customer‑orientated reception service and clerical support to the clinical team, accurately registering and updating details onto hospital and national databases and assisting with any enquiries from internal or external agencies.
• Alert clinical staff if you notice a patient looking distraught or unwell needing urgent medical attention, and activate the emergency alarm where necessary.
• Recognise the legality of patient documentation and always maintain patient confidentiality.

Shift Details

This is a fixed rota role covering 365 days a year, including weekends, evenings, Bank Holidays, Christmas and New Year. You will need to be able to work day, evening, weekend and bank holiday shifts.

Locations

• The Lister Hospital, Stevenage
• New QEII (New Queen Elizabeth II), Welwyn Garden City

We run a range of general and specialist services across our hospitals, and we value flexibility, innovation and patient‑led care. Employees are entitled to flexible working patterns, subject to service needs.

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

This advert closes on Wednesday 19 Nov 2025.