Urgent Care Assistant - Minimum Hours Contract (Wiltshire)

HealthHero; Chippenham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare service provider in Chippenham is seeking two Urgent Care Assistants to support the delivery of care across the South West. Responsibilities include driving clinicians to patient homes, performing reception duties, and maintaining stock levels of medication. The ideal candidate will exhibit compassion, detailed organization, and possess a full UK driving licence. A competitive pay rate with enhancement opportunities is offered.

Benefits

Competitive rate of pay with enhancements

Generous holiday entitlement up to 33 days

Company Pension Scheme

Simply Health cash plan membership

Life Assurance

Free staff parking

Qualifications

• Must confidently interact with patients, relatives, and carers.
• Possess a good level of driving experience.
• Ability to perform basic vehicle checks.

Responsibilities

• Drive clinicians to patients' homes safely.
• Be the first point of contact for patients in Treatment Centres.
• Maintain stock levels of medication and consumables.

Skills

Organizational skills

Compassion and respect

Attention to detail

Strong administration skills

Ability to work under pressure

Education

Full UK Driving Licence

Job description

Overview

As a result of continued growth, HealthHero are seeking to recruit two Urgent Care Assistants on a minimum hours contract. Our Urgent Care Assistants will undertake driving and receptionist duties to support the delivery of Integrated Ururgent Care services across Wiltshire, Swindon and Bath and North East Somerset. Our Head Office is in Chippenham, with a degree of flexibility required to support operational needs across Urgent Care Bases.

Role and hours

The role involves a dual function of driving and reception work to support efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7, 365 days a year service providing care to service users. This role provides non-clinical support to clinicians and patients using NHS 111 and GP Out of Hours. Some flexibility across Urgent Care bases may be required within shift hours.

Bases and typical shift patterns

Our Urgent Care service operates across Wiltshire with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful, your rota may include a variety of the following hours:

• Monday – Friday 18:15/18:30 – 23:00 (Evenings)
• Monday – Friday 23:00 – 08:00 (Overnights)
• Saturday - Monday 08:00 – 08:00 (AM/PM/Evening or Overnight Shifts)

Your key duties will include:

Driving

• Driving Clinicians to patients home in a safe and legal manner – adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base duties

• Be the first point of contact for patients or carers/relatives in our designated Treatment Centres.
• Support Clinicians while on shift.
• Communicate with patients in person and via telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management

• Use computer systems to maintain stock levels of medication and consumables.
• Replenish car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly deliveries of medications and consumables.

Full Training will be provided

The Urgent Care Assistant role is varied in nature. The successful candidate may carry out duties ranging from sitting at a reception desk and/or in a car for long periods to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. A driver\'s medical may be required if successful at interview.

About You

We are looking for someone who is well organized, hardworking and personable, joining an established team of close-knit colleagues who support the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or stressful situations.

Please note a full UK Driving Licence (with no more than 6 penalty points) is essential for this role and you should possess a good level of driving experience.

About us

Our Integrated Urgent Care (IUC) is a service offered to patients registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. Medvivo became part of HealthHero in 2020, providing Integrated Urgent Care service provision and expertise. We are a leader in digital primary care, serving millions across the UK, Ireland, France and Germany, with a mission to improve lives and simplify healthcare.

We are recognised as a Great Place to Work and have been featured in the Sunday Times Tech list for growth. We have two consecutive outstanding ratings by the Care Quality Commission, reflecting our commitment to excellence.

Why us?

Our values guide us to Simplify, Own, Aspire and Respect (SOAR). We reward ourselves when we live by these values. We provide information about Health Hero Integrated Care Clinical Services and our Quality Account to help you understand us better.

What we offer:

• A competitive rate of pay with evening and weekend enhancements up to £16.48/hr (dependent on shift times)
• Generous holiday entitlement up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance
• Free staff parking

Apply

If you would like to make a difference and this is the role for you, we would love to hear from you. Please contact our Recruitment Team for an informal conversation about the role at UC-Recruitment at healthhero dot com. Closing date: Monday 6 October 2025 (5pm).

Additional information

*Enhanced DBS will be applied for by us upon confirmation of appointment.

**We reserve the right to close this job if we receive a sufficient number of applications.

***We are unable to offer sponsorship for candidates who require a sponsor licence.

Equality, Inclusivity and Diversity

We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are a Disability Confident Employer and offer reasonable adjustments during the application process. Please contact UC-Recruitment at healthhero dot com for adjustments.

Safeguarding

Please see information regarding safeguarding as a provider of healthcare.