Underwriting Operations Leader — Drive Team Performance

Aviva; Scotland; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company in Scotland is seeking an Operational Team Manager to lead a high-performing team within GI Distribution & SME. This role entails managing operational performance, resource allocation, and team engagement, with a strong focus on operational excellence and customer service. The ideal candidate will possess strong insurance and leadership experience. Join this dynamic team and enjoy a competitive salary, bonus opportunities, and generous benefits, including a pension scheme and private medical coverage.

Benefits

Competitive salary

Bonus opportunity – 10% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Strong insurance and/or leadership experience required.
• Ability to lead and manage a team effectively.
• Passion for operational excellence and customer service.

Responsibilities

• Lead a team of around 20 people within GI Distribution & SME.
• Accountable for operational performance and resource management.
• Focus on training and digital adoption to optimise efficiency.

Skills

Excellent communication

Risk analysis proficiency

Knowledge of FCA regulations

Strong commercial acumen

Commercial underwriting experience

Job description

A leading insurance company in Scotland is seeking an Operational Team Manager to lead a high-performing team within GI Distribution & SME. This role entails managing operational performance, resource allocation, and team engagement, with a strong focus on operational excellence and customer service. The ideal candidate will possess strong insurance and leadership experience. Join this dynamic team and enjoy a competitive salary, bonus opportunities, and generous benefits, including a pension scheme and private medical coverage.