Uncrewed Systems Service Technician

FLIR; Fareham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology provider is searching for an Uncrewed Systems Service Technician to join the Plymouth UK facility. This role involves technical support for the UK Royal Navy and other European users of Slocum gliders and AUVs. Essential qualifications include 3-5 years of relevant experience, a degree in mechanical or electrical engineering, and excellent communication skills. The technician will deliver service, troubleshoot issues, and may occasionally travel for on-site support.

Qualifications

• 3-5 years of UK Royal Navy experience in handling and service support of unmanned systems.
• Ability to diagnose mechanical, electrical and software issues.
• Experience with small boats and seagoing on large vessels.

Responsibilities

• Provide technical inquiries and support to customers.
• Diagnose, troubleshoot, and repair oceanographic equipment.
• Travel to customer sites for service and testing.

Skills

Technical support

Diagnosing and troubleshooting

Excellent communication skills

Customer relationship management

Education

Degree in mechanical or electrical engineering

Tools

Microsoft Office

Job description

Overview

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Uncrewed Systems Service Technician

Teledyne Marine -Vehicles is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos, Teledyne Webb Research, and Teledyne OceanScience on Cape Cod Massachusetts and Teledyne Gavia in Iceland. Our products include underwater unmanned systems, enabling acoustic technology, and adjacencies in package inspection. Teledyne Marine Vehicles is Everywhereyoulook!

Teledyne Marine Vehicles is looking to hire a Service Technician for our new Plymouth UK facility. The new hire will join our unified global service team for Slocum gliders, with a special focus on the UK Royal Navy. Duties include technical support for RN, other UK and other European users of Slocum gliders, Gavia AUVs, and APEX floats including testing, routine maintenance, troubleshooting, and repair.

Applicants must be willing to travel occasionally to customer sites within the UK as well as factory locations in the US and Iceland for training.

Essential Duties and Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Deliver Slocum and Gavia service and support
  • Answering technical inquiries from customers via website, email, text, phone, etc.
  • Diagnosing, troubleshooting, and repairing complex oceanographic equipment
  • Documenting all repair activities accurately and writing clear and concise repair reports for customers.
  • Travel to customer sites for testing and service as required
  • Conduct Onsite Sea Acceptance Testing at customer locations
  • Conduct on-water testing and calibrations as needed

Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• 3-5 years of UK Royal Navy experience in the handling and service support of unmanned systems including AUVs and gliders
• Close connection to RN user communities in either mine countermeasures, diving, hydrography / oceanography
• Degree in mechanical or electrical engineering preferred. 2 – 4 years of experience showing ability to diagnose, mechanical, electrical and software issues and provide solutions on complex systems; or equivalent combination of education and military experience may be considered
• Experience assembling equipment, and or repairing electro mechanical systems
• Experience with small boat, and seagoing experience on large vessels, preferred
• Understanding of naval operations of unmanned systems preferred
• Ability to creatively solve customer problems and design solutions based on customer needs
• Excellent communicator, both verbal and written, with strong interpersonal skills
• Computer skills and knowledge of Microsoft Office products is essential: Excel, Word and Power Point.

Preferred:

• Candidates must possess, or be able to obtain, a UK security clearance
• Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
• Experience working closely with customers in sales, customer service, or technical capacity
• Ability to work as part of an extended team to identify, repair, and report on all isolated equipment failures.

Physical/Environmental

• Ability to handle and move equipment (up to 50 lbs.), at times long distances
• Ability to move around in oceanographic vessels and small boats (ladders, tight spaces)
• Ability to work in the field in adverse weather conditions and adverse working conditions
• Occasional work at non-standard work hours
• This position requires prolonged periods of standing and sitting in a repair lab setting.

Equal Opportunity

Teledyne is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status,

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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