UK Spare Parts Management and Buyer

ATS Corporation; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading industrial services firm in the United Kingdom is seeking an experienced Spare Parts Management & Buyer. This full-time role will focus on delivering exceptional customer service for part-related inquiries, managing procurement, and building strong supplier relationships. Ideal candidates will have 35 years of experience in parts management or supply chain operations, strong communication skills, and proficiency in ERP and CRM systems. The role requires a proactive approach to ensure supply continuity and operational efficiency in a fast-paced environment.

Qualifications

• Strong theoretical and practical knowledge of purchasing and material planning concepts.
• Experience with spare parts cataloging and proposal writing.
• Ability to work effectively in a team environment.

Responsibilities

• Deliver exceptional customer service and build strong relationships.
• Manage the procurement of spare parts materials and ensure supply continuity.
• Maintain customer-specific price lists and drive parts bookings.

Skills

Parts management

Purchasing

Inventory control

Supply chain operations

Negotiation

Communication

Education

35 years of experience in parts management or supply chain operations

Tools

ERP systems (JDE preferred)

CRM

Microsoft Office Suite

Job description

Job Description

Position Summary

The ATS UK Spare Parts Management & Buyer is responsible for delivering exceptional customer service for part-related inquiries by providing timely support in part identification, quoting, order entry and warranty claims. This role involves close collaboration with cross‑functional teams to ensure customer needs are met effectively and to capture voice‑of‑customer feedback that supports long‑term contracts.

In addition the role manages the procurement of spare parts materials and components necessary to support ATS customers. Key responsibilities include ensuring supply continuity, maintaining optimal inventory levels and building strong supplier relationships. The ideal candidate will have experience in sourcing, negotiating and purchasing within a fast‑paced supply chain environment combined with a solid understanding of lead times, cost control and quality requirements. Strong communication, organizational and problem‑solving skills are essential to drive operational efficiency and meet customer demands.

Responsibilities

Spare Parts Management

Deliver an exceptional customer experience and build strong customer relationships.

Respond promptly to all customer inquiries related to spare parts; redirect other service inquiries as needed.

Provide support in part identification, quoting, automated order entry and warranty claims.

Maintain and develop customer‑specific price lists as assigned.

Drive parts bookings to meet plan with acceptable margins aligned to business and account targets.

Manage CRM updates regularly to ensure accurate funnel and booking tracking.

Support preparation of quarterly business reviews (QBR) for assigned accounts and capture voice‑of‑customer feedback.

Promote adoption of eCommerce and other digital transaction tools.

Maintain master data integrity across ERP, CRM, Service Cloud and other IT applications.

Purchasing & Procurement

Purchase spare parts and related commodities in accordance with ATS Principles of Buying to achieve departmental goals.

Process purchasing documentation (Requisitions, Purchase Orders, Cancellation Forms, Continuous Improvement Reports) per ATS policies:

o Review requisitions for accuracy, terminology and specifications.

o Prepare and send spare part purchase orders to suppliers.

o Resolve spare part invoicing discrepancies and escalate for approval.

Track and monitor spare part Purchase Order deliveries to maximize on‑time delivery performance.

Respond to supplier inquiries regarding order status changes or cancellations and communicate internally.

Contact suppliers to expedite deliveries and resolve shortages, late deliveries, quality issues and other problems.

Vendor Management & Cost Optimization

Create vendor scorecards and support QBRs to drive continuous improvement for major vendors.

Negotiate vendor contract prices, credit terms, discounts and delivery arrangements.

Stay informed on new sources of supply for spare part materials.

Use historical and benchmarking data to ensure competitive pricing.

Identify new cost‑saving opportunities.

Assist in developing cost containment product standardization, vendor consolidation and benchmarking strategies that maximize value while maintaining ATS standards.

Qualifications

35 years of experience in parts management, purchasing, inventory control or supply chain operations within a manufacturing or industrial environment.

Strong theoretical and practical knowledge of purchasing and material planning concepts.

Experience with spare parts cataloging, proposal writing and technical documentation.

Proficiency in ERP systems (JDE experience preferred), CRM and Microsoft Office Suite.

Proven organizational, negotiation, communication and problem‑solving skills.

Excellent oral, written and interpersonal communication skills.

Ability to work effectively in a team environment.

General

Support continuous improvement initiatives by leveraging ABM processes and tools.

Perform other duties as required and assigned to meet job role and business needs.

Ensure all business activities are conducted with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

Key Skills

Business, HR & Payroll, ABB, Learning Management System, Employee Benefits, Event Production

Employment Type: Full Time

Experience: years

>Vacancy: 1