UK Operations Director

Brainlabs; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

Brainlabs, a leading digital media agency based in London, is seeking an operations-focused team player to enhance client collaboration and drive adoption of operational tools. If you're a natural problem solver with strong communication and organizational skills, we want you to join our dynamic team of over 1000 Brainlabbers to drive results for our prestigious clients.

Qualifications

• Natural problem solver who provides solutions.
• Confident communicator reaching beneficial outcomes.
• Detailed oriented with strong organizational skills.

Responsibilities

• Resource planning for multiple client projects.
• Support client forecasting and budgeting.
• Oversee internal reporting for client teams.

Skills

Problem solving

Communication

Organizational skills

Job description

Brainlabs is a digital media agency – we’re passionate about using data and tech to craft marketing strategies that drive real business results for clients. Our 1000+ Brainlabbers partner with some of the world’s largest advertisers to do just that.

Our mission is simple, we want to become the world’s largest independent media agency, famous for delivering high performance and accelerating the careers of Brainlabbers whilst we’re at it.

Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.

As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.

This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.

You can read

Role type: Perm

Reporting to: James Glick

Location: Old Street, London

What you’d do

• Resource planning for client projects collaborating between client teams and practices
• Supporting with client Forecasting and Budgeting
• Establishing statements of work and commercials for new and existing clients
• Driving adoption of operational tools in our client teams and practices
• Drive adoption of standard operating processes and workflows
• Oversee the delivery and development of internal reporting to support Client Teams to manage the performance of their Groups
• To ensure consistency of business proposition and centrally aligned objectives across all our client & practice teams

Who we’re looking for

• A natural problem solver who enjoys getting stuck in and providing solutions
• An Influencer! Confident in communicating,with others to reach mutually beneficial outcomes
• You’re a team player, you won’t be afraid to get your hands dirty if it means we can win for our clients
• You’ll be ambitious, grabbing opportunities to learn, grow and develop
• You can work effectively on your own and strive to always get the job done well
• You are detailed oriented & you have strong organisational skills

How to succeed in this role

• You will be evaluated based on how you live our culture code every day in addition to your work with clients, our product and your team!
• Maximising billable utilisation - a lot of your time will be spent ensuring our client & practice teams are profitable and efficient but also at the right capacity level to win with our clients
• Adoption of tools and platforms - you will be an expert in our operational tools and will be able to clearly articulate the value they bring to our client & practice teams
• Exercising your influencing skills - our teams should feel like you’re an indispensable partner to them, confident that your advice will lead to the best and most efficient outcome for their group

Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.

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Created on 22/06/2025 by TN United Kingdom