UK Customer Success Manager: Drive Growth & Retention

All Gravy; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic technology company in Central London is seeking a Customer Success Manager to manage UK customer relationships. The ideal candidate will build strong partnerships, ensure satisfaction, and drive customer success metrics. Responsibilities include monitoring customer performance and collaborating with internal teams to enhance the customer experience. Join us to make a meaningful impact in frontline work while growing with the company.

Benefits

Direct impact from day one

Opportunities for meaningful work

Growth opportunities in a scaling company

Strong team culture

Qualifications

• Strong relationship-building skills and a passion for helping customers succeed.
• Clear and confident communication in a professional manner.
• Ability to work independently and collaboratively.
• Comfortable working with data and deriving actionable insights.

Responsibilities

• Own the customer journey post-onboarding, ensuring satisfaction and retention.
• Drive success in key metrics such as GRR and churn rate.
• Monitor customer performance data and provide actionable recommendations.
• Collaborate with internal teams to solve customer challenges.

Skills

Relationship-building skills

Communication

Analytical thinking

Curiosity

Job description

A dynamic technology company in Central London is seeking a Customer Success Manager to manage UK customer relationships. The ideal candidate will build strong partnerships, ensure satisfaction, and drive customer success metrics. Responsibilities include monitoring customer performance and collaborating with internal teams to enhance the customer experience. Join us to make a meaningful impact in frontline work while growing with the company.