UEC Receptionist / Ward Clerk As and When

NHS; Warrington; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare organization is seeking a UEC Ward Clerk/Receptionist to join their Urgent & Emergency Care team in Warrington. You will support the administrative functions of the Emergency Department, ensuring accurate patient information management while working in a diverse team environment. The role requires excellent communication skills and flexibility to work shifts, including weekends and holidays.

Qualifications

• Knowledge of appointment systems is essential.
• Must have experience dealing with the general public and/or patients.
• Customer Care Course is an asset.

Responsibilities

• Provide full administrative support to the Emergency Department.
• Input patient information accurately and efficiently.
• Manage telephone queries and appointment bookings.

Skills

Excellent communication skills

Customer service experience

Ability to adapt to changing practices

Flexible approach under pressure

Education

GCSE Maths & English

Tools

Lorenzo/ICE systems

Microsoft Windows Applications

Job description

Job summary

Precious applicants need not apply

We are looking for bright and friendly skilled workers with passion and vision. Are you a motivated, enthusiastic and energetic person that we are looking for? This could be an excellent opportunity for you to join a multi-skilled administration team in the Accident & Emergency Department.

You will be joining an inclusive, diverse and engaged workforce and support our "moving to outstanding" journey. We are currently recruiting for a UEC Ward Clerk/Receptionist to join our Urgent & Emergency Care team.

The pattern of work operates across three shifts: Early shift 7.15am-3.15pm, Late shift 2.15pm-10.15pm and night shift 22.00pm-07.30am, Including weekends and bank holidays.

Main duties of the job

• The successful candidates will provide full administrative support to the Emergency Department ensuring that patients are registered accurately in an efficient and timely manner.
• You will be responsible for inputting appropriate patient information onto the electronic patient system, ensuring the patient demographic data is updated and answering telephone queries.
• The role will also include filing records, scanning, and booking patient appointments.
• Previous experience as an Administration Clerk with a working knowledge of a ward environment would be desirable. Good communication and time management skills are essential.
• Applicants should have reception experience and should have an excellent attendance record.
• You should be a calm, organized and well-motivated person with a positive and flexible approach to your work. The post involves contact with patients and their families; therefore, excellent communication skills are vital. You should possess good keyboard, IT and interpersonal skills. You should be able to demonstrate the ability to work as part of a team and have a flexible approach to your working hours.

About us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti‑Racist Organisation Framework, recognising the importance of anti‑racism in all that we do.

Details

Date posted: 25 November 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year Per Annum, Pro Rata

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: 370-ADM2UEC-652

Job locations

Warrington Hospital

Lovely Lane

Warrington

WA5 1QG

Person Specification

Experience Essential

• oKnowledge of Lorenzo/ICE systems.
• oKnowledge of appointment systems
• oWorking knowledge of Outpatient Waiting List policy

Desirable

• oKnowledge of NHS practices
• oPrevious Secretarial/Administrative knowledge and experience

Qualifications

Essential

• GCSE Maths & English.
• Excellent communication skills (Telephone/email/written/verbal)
• Customer Service experience
• oCustomer Care Course

Desirable

• oFamiliarity of medical terminology.
• oKnowledge of Microsoft Windows Applications including Word, Excel and Outlook.

Skills

Essential

• Ability to adapt to changing practices, policies and procedures.
• Experience of dealing with the general public and / or patients
• Flexible approach and ability to work under pressure.
• Positive and enthusiastic approach to work.
• Ability to communicate in a variety of settings with both staff and patients at varying levels of understanding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Warrington and Halton Teaching Hospitals NHS Foundation Trust

Warrington Hospital

Lovely Lane

Warrington

WA5 1QG

Employer's website

https://whh.nhs.uk