Trust And Safety Advisor

ABL; Wytham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global travel tech company is seeking a Trust & Safety Advisor to join their Oxford team. This full-time role involves supporting the Trust & Safety team in verifying travel experience suppliers and holiday rental listings, running validation checks, and investigating suspicious bookings. Candidates should have strong attention to detail, excellent communication skills, and experience in customer service or fraud prevention is a plus. The position is hybrid, offering flexibility in work location.

Qualifications

• Excellent attention to detail and problem-solving skills.
• Strong written and verbal communication.
• Confident with PC and Microsoft Office.
• Calm under pressure and self-motivated.
• Experience in customer service or fraud prevention is a plus.

Responsibilities

• Support the Trust & Safety team in verifying suppliers.
• Run validation checks to ensure customer safety.
• Interact with customers via phone/email as needed.
• Validate new listings and suppliers.
• Investigate suspicious bookings or suppliers.
• Assess fraud risk and make evidence-based decisions.
• Communicate with customers to resolve issues.
• Contribute ideas to improve processes.

Skills

Attention to detail

Problem-solving skills

Written communication

Verbal communication

PC and Microsoft Office skills

Calm under pressure

Customer service experience

Fraud prevention experience

Proficiency in a second language

Job description

Overview

Trust & Safety Advisor – Oxford (Hybrid: 2 days in office, 3 days remote)

Employment: Full-time | 12-month contract | £13/hr (increasing to £14/hr after 3 months depending on performance) | Start ASAP | Includes 2 weekends/month

A leading global travel tech company is seeking a detail-oriented Trust & Safety Advisor to join their Oxford team.

What You'll Do

• Support the Trust & Safety team in verifying travel experience suppliers and holiday rental listings
• Run validation checks to ensure customer safety and prevent fraud
• Interact with customers via phone/email as needed, though this is not primarily a customer service role
• Validate new listings and suppliers
• Investigate suspicious bookings or suppliers
• Assess fraud risk and make evidence-based decisions
• Communicate with customers to resolve validation issues
• Contribute ideas to improve processes

What You'll Need

• Excellent attention to detail and problem-solving skills
• Strong written and verbal communication
• Confident with PC and Microsoft Office
• Calm under pressure, self-motivated
• Experience in customer service or fraud prevention is a plus
• A second language (e.g., Spanish, French, German) is a bonus but not required