Triage Support Volunteer – VH247

Age UK Norfolk; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local charity supporting older people in the UK is looking for Triage Support volunteers based in Norwich. This role involves handling calls and messages through the helpline, providing essential information about services, and requires a commitment to training. Ideal for individuals with a background in social care or public services. Flexible working hours available, ideally 3 hours a week minimum.

Qualifications

• Background knowledge in Information and Advice, Social Care, Public Services and Wellbeing.
• Commitment and willingness to undertake training.

Responsibilities

• Deal with live calls and messages through the helpline.
• Provide information about Age UK Norfolk services.
• Assist clients seeking information and advice across the partnership for Norfolk.

Job description

Role

Age UK Norfolk provides information and advice on issues that affect older people, their families, carers and friends through their website, drop‑in and telephone helpline. Triage Support volunteers will deal with live calls and messages through the helpline which will involve clients wanting information about Age UK Norfolk services but also those seeking information and advice across the partnership for Norfolk. The amount of training involved means this is a role that requires commitment and with the experience gained could lead to further training and development. This is an ideal and rewarding role with someone who has background knowledge in Information and Advice, Social Care, Public Services and Wellbeing.

Location

The role is based at the Age UK Office at the Henderson Business Park in Norwich.

Time commitment

Flexible to suit the volunteer and can work between the hours of 9am and 5pm Monday to Friday. Ideally a minimum of 3 hours per week.

About the organisation

Age UK Norfolk is an independent, local charity with over 75 years’ experience of supporting older people and their families living in Norfolk. Age UK Norfolk raises its own funds and fundraises locally to provide vital services across the county.

Our relationship with other Age UK charities allows us to share knowledge and expertise, and to actively promote the wellbeing of older people through collective national and local campaigning.

How to apply

If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place – E: [e-mail] T: 01263 519454.

Alternatively, you can complete an online registration form and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website.