Triage Operator

Warwickshire Police; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local police force in the UK is seeking a Triage Operator to provide high-quality telephone handling services. This role requires experience in customer service and the ability to remain professional under pressure. Candidates should have GCSE-level education and experience with IT systems. The position offers a permanent, full-time role with a starting salary of £24,747.00.

Qualifications

• Experience in a customer service environment.
• Proven ability to maintain professionalism under pressure.

Responsibilities

• Provide high-quality telephone call handling service.
• Resolve calls by providing information or signposting.
• Cooperate with team members for achieving objectives.
• Use force technology for transferring calls.

Skills

Telephone call handling

Information gathering

Education

GCSE standard (grades A – C) or equivalent

Tools

Windows based IT systems

Job description

Triage Operator

Permanent

Full Time

£24,747.00

Job purpose:

To provide a professional response to calls received into Warwickshire Police.

Main Responsibilities:

1. To provide a high‑quality telephone call handling service to the public in accordance with guidance and training provided, and meeting performance targets as set by the organisation.
2. Provide resolution to calls, providing information and/or signposting to the relevant department or agency.
3. Work co‑operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
4. Use force technology in line with the Triage function to be able to transfer calls appropriately.

Special Conditions:

• Required to wear a uniform.
• Exposure to disturbing/unpleasant images or tasks.

Person Specification:

Knowledge:

• A general education to GCSE standard (grades A – C) or equivalent.

Experience:

• Experience of using Windows based IT systems.
• Some experience of working in a customer services environment.
• Proven ability to maintain a professional service to customers when under pressure.

Key Skills:

• The ability to gather information using appropriate questioning techniques.