Triage Officer

Hillingdon Council; Uxbridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

A local council in Uxbridge is seeking a Triage Officer for its Stronger Families Hub. This role involves being the first point of contact for families seeking guidance and support for at-risk individuals. Responsibilities include providing high-quality triage for referrals and managing safeguarding concerns while promoting early intervention. The ideal candidate will possess strong communication skills, the ability to handle sensitive information, and experience in social care. The position presents opportunities for significant community impact and requires flexibility and adaptability in a multi-disciplined team environment.

Benefits

Flexible Working Hours

36 Hour Work Week

Generous Holiday Entitlement

Discounts at leisure centres

Local Government Pension Scheme

Mental Health Support and Counselling Services

Qualifications

• Skilled in building rapport quickly.
• Willing to learn in multi-agency environments.
• Accurate handling of confidential information.

Responsibilities

• First point of contact for families seeking support.
• Provide high-quality triage for referrals.
• Promote early help and manage safeguarding concerns.

Skills

Calm under pressure

Excellent communicator

Experience in social care

Handling sensitive information

Tools

Case management systems

Digital tools

Job description

About the role

The Stronger Families Hub Out of Hours service is offering a secondment opportunity for a Triage Officer. As a Triage Officer, you will be the first point of contact for families, residents, and professionals seeking support or guidance for children and adults at risk. Working within our innovative Stronger Families and Protection Service, you will provide high-quality, enhanced information gathering, advice, and triage for referrals during office hours.

Your role will be crucial in helping us to:

• Promote early help and prevention
• Manage safeguarding concerns
• Reduce demand on statutory services
• Respond with empathy, clarity, and urgency when it matters most

This role is more than just a contact point; it is an essential gateway that enables us to make a tangible difference in the lives of vulnerable children and their families in Hillingdon.

About You

We’re looking for someone who shares our resident‑first ethos. You are:

• Calm, confident, and capable under pressure
• An excellent communicator who can build rapport quickly
• Skilled in handling sensitive, confidential information with care and accuracy
• Experienced in social care, early help, or multi‑agency working (or willing to learn)
• Comfortable using case management systems and digital tools

You will thrive in a multi‑disciplinary, high‑impact environment, working alongside social workers, health professionals, the police, and voluntary sector partners to safeguard and support our community.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work‑life balance, financial wellbeing, health, and professional development.

Benefits

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36‑hour workweek for all full‑time staff.
• Generous Holiday Entitlement – increasing with length of service (for non‑casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council‑owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco‑friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre‑employment screening:

• Enhanced DBS Check
• 5 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.