Triage CSR - Help Arizonans Access Benefits

State of Arizona; Somerton; On-site; GBP 27,000; Full time

Job summary

A state department is seeking a Triage Customer Service Representative to assist Arizonans in a call center environment. You'll interpret policies to resolve inquiries regarding various assistance programs. This role involves considerable problem-solving and requires a strong commitment to customer service. Ideal candidates will have at least one year of experience in a customer service setting. Competitive benefits include medical insurance, retirement plans, and paid parental leave.

Benefits

Affordable medical, dental, and life insurance

Participation in the Arizona State Retirement System

Paid holidays

Vacation and sick time

Tuition reimbursement

Qualifications

• At least one year experience in a direct contact, customer service environment.
• Ability to maintain satisfactory attendance and punctuality standards.
• Service orientation, actively looking for ways to help people.

Responsibilities

• Assist customers by phone in an inbound call center setting to resolve inquiries.
• Educate customers about Self-Service options.
• Conduct eligibility-related customer service functions and resolve complex issues.

Skills

Customer service practices and techniques

Active listening

Effective time management

Computer navigation

Job description

A state department is seeking a Triage Customer Service Representative to assist Arizonans in a call center environment. You'll interpret policies to resolve inquiries regarding various assistance programs. This role involves considerable problem-solving and requires a strong commitment to customer service. Ideal candidates will have at least one year of experience in a customer service setting. Competitive benefits include medical insurance, retirement plans, and paid parental leave.