Trg Supervisor - Gloucester

The Real Greek; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Mediterranean restaurant in Gloucester is looking for a Supervisor to support the Restaurant Manager and lead the team in delivering exceptional customer experiences. As a vital part of our close-knit family, your responsibilities include ensuring seamless operations, coaching staff, and maintaining high service standards. With previous supervisory and hospitality experience required, this role offers great opportunities for progression and a supportive work environment. Join us to create unforgettable dining experiences.

Benefits

Great opportunities to progress within the company

Enjoy the same delicious food as our customers

Flexible hours with rotas planned weekly

Generous Tronc points allocations

Qualifications

• Minimum of 1 year as a Supervisor in a hospitality setting.
• At least 2 years of general hospitality experience.
• Flexible in tasks and working hours.

Responsibilities

• Ensure opening and closing procedures are followed.
• Delegate duties to team members and monitor completion.
• Maintain high standards of customer service and food quality.
• Coach staff on company standards.
• Monitor guest feedback and respond appropriately.

Skills

Customer service

Team leadership

Time management

Communication

Job description

While full training will be provided in our menu and daily operations, we're seeking a Supervisor who is ready to hit the ground running in supporting our Restaurant Manager, and help to inspire and motivate our teams as you'll play a pivotal role in shaping the success of our restaurant. At "The Real Greek" we're more than just colleagues - we're a tight-knit family, united by our passion for Mediterranean cuisine and our commitment to excellence. If you're ready to take the next step in your career and join a team that values dedication, innovation, and teamwork, then we'd love to hear from you. Send us your CV, and together, let's create unforgettable dining experiences for our customers.

Benefits

• Great opportunities to progress within the company
• Enjoy the same delicious food as our customers
• Flexible hours with rotas planned weekly
• Generous Tronc points allocations, Running great shifts

Responsibilities

• Ensure all opening and closing procedures are followed within both kitchen and restaurant areas
• Delegate duties to team members on shift and follow up to ensure they are completed whilst the Deputy and General Manager are not present
• During shift ensure customers receive high standards of customer service and food quality
• Assist in restaurant or kitchen when required
• Monitor, respond to, and grow guest feedback scores
• Coach and lead staff members on company standards where necessary
• Assist the Deputy and General Manager whilst they are away from the site as well as every day duties delegated by the Deputy and General Manager
• Motivate team members to create a great working environment
• Adhere to company banking and security procedures
• Check deliveries and enter invoices on the system
• Ensure that daily paperwork is completed
• Ensure all stock wastage / staff food is recorded whilst on shift with adequate explanation
• Wear the correct uniform and ensure that company hygiene, health & safety standards and licensing knowledge are adhered to at all times
• Attend health & safety training, food safety training, product knowledge and customer service skills courses
• Support the Restaurant Manager to ensure compliance with H&S audits and EHO requirements

Qualifications

• Previous 1 year Supervisor experience
• Hospitality experience essential minimum 2 years
• Level-headed and pro-active
• Flexible with tasks and working hours