Travel Guest Services Specialist | Hybrid Role & Perks

Success Recruit Ltd; Grays; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A premium brand in travel and hospitality seeks a Guest Services Ambassador in Grays, England. You will deliver exceptional customer service via telephone, email, and social media while supporting the Guest Services team. The ideal candidate has customer service experience, excellent communication skills, and the ability to prioritize effectively. This role offers a supportive team environment, a hybrid work model, and opportunities for travel.

Benefits

Supportive team environment

Hybrid working model after training

Annual team socials

Opportunities to travel

Qualifications

• Previous experience in customer service or retail, preferably in the travel industry.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize workload.
• Professional and discreet manner, understanding of confidentiality.

Responsibilities

• Deliver exceptional customer service across multiple communication platforms.
• Assist the Guest Services Manager and Guest Relations Manager.
• Provide service both pre and post-travel.

Skills

Customer service

Excellent written communication

Excellent verbal communication

Multitasking

Professional demeanor

Job description

A premium brand in travel and hospitality seeks a Guest Services Ambassador in Grays, England. You will deliver exceptional customer service via telephone, email, and social media while supporting the Guest Services team. The ideal candidate has customer service experience, excellent communication skills, and the ability to prioritize effectively. This role offers a supportive team environment, a hybrid work model, and opportunities for travel.