Travel Experience Specialist - REMOTE POSITION

Prestige Travel Agency by Mich; Remote; GBP 80,000 - 100,000; Full time

Job summary

A luxury travel service provider based in the UK seeks a Luxury Travel Consultant to deliver exceptional customer experiences throughout the travel journey. This remote role requires strong communication skills, a proactive attitude, and a passion for travel. Responsibilities include managing client inquiries, assisting with travel bookings, and ensuring the highest client satisfaction. Candidates should have a background in customer service and be detail-oriented. Join a supportive team culture with opportunities for professional growth and travel perks.

Benefits

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with training

Qualifications

• Experience in travel, hospitality, or customer service preferred.
• Ability to manage multiple client requests efficiently.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury travel bookings and changes.
• Provide accurate information on travel requirements.
• Confirm itineraries for accuracy and satisfaction.
• Follow up with clients before and after travel.
• Address client concerns professionally.
• Maintain booking documentation and update systems.

Skills

Excellent verbal and written communication skills

Strong customer service background

Highly organized with attention to detail

Comfortable using technology

Proactive and reliable

Genuine interest in travel

Job description

Travel Experience Specialist (Luxury & Leisure)...

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.