Travel Customer Representative - Remote

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading travel agency in the UK seeks a Travel Customer Representative to support clients from booking through to their return home. This role involves assisting with inquiries and travel bookings while ensuring excellent customer service. The ideal candidate has strong communication skills and a passion for travel. This position is 100% remote, offering flexible scheduling and opportunities for growth within the agency, alongside travel perks and industry discounts.

Benefits

Travel perks and exclusive industry discounts

Opportunities for growth within the agency

Supportive team environment with ongoing training

Qualifications

• Strong customer service experience in travel or hospitality preferred.
• Excellent communication skills in both written and verbal formats.
• Proactive, organized, and detail-oriented with technology.
• Ability to handle problems with empathy and effective resolution.

Responsibilities

• Respond promptly to client inquiries via various channels.
• Assist with travel bookings, cancellations, and changes.
• Provide clear information about destinations and agency policies.
• Confirm details and ensure client satisfaction post-booking.
• Address client concerns with effective problem-solving.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Proactive and organized

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!