Travel Cruise Sales Consultant

Antella Travel Recruitment; City Of London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A luxury travel agency is seeking a Travel Cruise Sales Consultant to manage bookings for discerning clients. The role offers a salary up to £35,000 plus bonuses, hybrid working, and generous holidays. Ideal candidates will have experience in reservations and exceptional customer service skills, aiming to provide excellent support throughout the booking process.

Benefits

Company-based bonus

23 days holidays plus 8 bank holidays

Familiarization trips

Pension

Qualifications

• Previous experience in reservations or customer service in travel industry.
• Ability to develop rapport with high-end clients.
• Strong communication and customer service skills.

Responsibilities

• Book clients' cruises and amend existing reservations.
• Check availability and confirm cruise options.
• Handle pre-departure and post-holiday queries.
• Process guest information and special requests.
• Work to targets while delivering excellent customer service.

Skills

Reservations experience

Customer service skills

Good telephone manner

Rapport building

Job description

Overview

Travel Cruise Sales Consultant – Base Salary to £35,000 depending on experience. Bonus and Great Benefits. Hybrid - Central London. Our client, a luxury cruise specialist, is a customer service focused cruise consultant who has experience dealing with top end discerning clients. They are an award-winning cruise operator selling some of the world's most luxurious cruise operators and have a reputation for delivering excellence. The role involves dealing with cruise travel requests and making bookings from both new and repeat clients.

Responsibilities

• Booking all aspects of the client’s cruises and making amendments to existing reservations
• Checking availability and confirming cruise options available
• Dealing with pre‑departure or post‑holiday queries
• Processing guest information and special requests
• Working to targets whilst delivering excellent customer service

Qualifications and Skills

• Previous reservations or customer services experience dealing with top end clients gained within the travel industry
• Ability to develop rapport with a discerning client base
• Good telephone manner and communication skills
• Good customer service skills

Benefits and Working Arrangements

• Salary: To £35,000 (negotiable depending on experience). Company-based bonus
• 23 days holidays plus 8 bank holidays
• Fam trips
• Pension
• Hybrid working

For a full confidential discussion on this Travel Cruise Consultant role, please apply; a member of the team will be in contact to discuss your application.