Travel Coordinator - School Sports Tours

Destination Sport; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading sports travel company in Manchester is seeking a Travel Coordinator to manage tour deliveries and ensure exceptional customer service. The ideal candidate should have experience in travel logistics, a passion for sport, and strong organizational skills. Responsibilities include liaising with clients, promoting bookings, and ensuring compliance with travel regulations. This hybrid role offers a chance to work in a dynamic environment focused on youth sports development.

Qualifications

• Experience in travel logistics, preferably in sports
• Passion for sport and travel
• Understanding of safeguarding in youth travel
• Ability to work on multiple tours simultaneously
• Strong IT skills, particularly with Microsoft packages

Responsibilities

• Run customer service elements of tours as needed
• Ensure high customer satisfaction
• Promote ancillary sales to bookings
• Implement operational processes for safety and quality
• Liaise with clients to tailor tour packages
• Monitor feedback for continuous improvement

Skills

Travel logistics experience

Customer service focus

Strong organizational skills

Communication skills

Ability to work under pressure

Tools

Microsoft Office

CRM systems

Job description

Overview

Travel Coordinator – Inspiresport

This hybrid role is based in our Manchester office, so you must live within a commutable distance.

Inspiresport, the UK’s number 1 choice for school sports development tours, takes young people on a unique journey, igniting their dreams through the power of sport by providing sports development tours for schools and clubs. All designed to develop skills and confidence in youngsters no matter what their ability. Inspiresport are endorsed by the leading UK Governing Bodies & work with the biggest sporting clubs in the UK and Europe. https://www.inspiresport.com/

Due to an exciting time of growth we are now looking for an experienced Travel Coordinator to join our Manchester based operations team, operating the delivery of tours, ensuring exceptional customer service and seamless coordination across all stages of the tour experience.

Responsibilities

• Take a hands-on approach to running customer service elements of tours, when a business need arises

• Ensure high levels of customer satisfaction through proactive communication with clients

• Promote the addition of ancillary sales to bookings, and manage communication to supplier team

• Assist in implementing operational processes that ensure safety, efficiency, and quality

• Liaise with clients to understand their needs and tailor tour packages accordingly

• Monitor feedback and service metrics to drive continuous improvement

• Ensure compliance with safeguarding, travel regulations, and health & safety standards

• Handle escalations and resolve issues quickly and professionally

• Report on tour performance, customer feedback, and operational KPIs to operation managers

• Collaborate with the operations department as a whole and across the departments/businesses

• Resolve service issues and ensure timely delivery of all tour components

• Work on ad-hoc projects and improvements to the operational processes

Requirements

• Have working experience in travel logistics (sports travel highly advantageous)

• Be customer service focussed with a solutions driven mindset

• Have a passion for sport and travel

• Demonstrate understanding of safeguarding & compliance in youth travel

• Possess strong organisational skills and attention to detail with the ability to work across multiple tours

• Demonstrate outstanding communication skills both written & verbal

• Be able to work under pressure & drive robust decisions whilst problem solving

• Have the ability to manage multiple projects & stakeholders simultaneously.

• Be computer literate with strong IT & systems use: especially Microsoft packages & CRM systems

• Be able to occasionally travel both domestically & internationally for work purposes

So if you have a passion for sports, and are looking for your next challenge, take a look and get in touch we'd love to hear from you!