Travel Consultant

Abercrombie & Kent; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

A leading travel consultancy in the UK is seeking a Senior Travel Consultant to manage client relationships and create bespoke travel itineraries. Responsibilities include nurturing leads, ensuring product knowledge, and delivering exceptional client service. Ideal candidates should have travel experience in the region, be sales-driven, and have a passion for the travel industry. This position offers competitive salary along with various benefits, including a pension plan and considerable annual leave.

Benefits

Competitive salary plus commission

Company pension plan

25 days annual leave plus bank holidays

Discounted trips through A&K

Discounted gym membership

Life Assurance

Enhanced parental leave

Employee Assistance Programme

£1,000 Recruitment Referral Bonus

Cycle-to-work scheme

Season Ticket Loans

Regular social events

Qualifications

• Essential experience of travel within this region.
• Sales-driven and focused with a passion for travel.
• Travel industry experience is desirable.

Responsibilities

• Contact enquiries promptly to nurture leads.
• Ensure familiarity with product developments.
• Manage inquiries and provide daily updates.
• Participate in product training and educational trips.
• Create bespoke itineraries based on client needs.
• Maintain client relationships throughout the booking process.
• Follow up on itinerary proposals to maximize bookings.

Skills

Experience of travel within this region

Passionate about travel

Sales-driven and focused

Positive team player

Articulate and creative

Keen to progress within travel

Enthusiastic and fun

Job description

Senior Travel Consultant – Abercrombie & Kent

The role of a Senior Travel Consultant is to take responsibility for existing Abercrombie & Kent clients and build upon our rapidly growing client base. You will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience of Abercrombie & Kent.

Responsibilities

• At the earliest opportunity, contact enquiries for brochures with a view to nurturing this initial enquiry into an active sales lead.
• Proactively ensure familiarity with all product developments in your region—especially those promoted on the A&K website, in brochures, magazines, and any other marketing collateral, including special offers.
• Participate in daily morning catch‑ups with your Regional Sales Manager, providing a clear view of inquiries, quotes, pre‑ and post‑calls for the day and a comprehensive daily update with full visibility of your to‑do list.
• Routinely attend product training sessions and participate in company‑sponsored educational trips.
• Attend and actively participate in all learning opportunities, offering your expertise to the training team where requested to increase knowledge across the business.
• Complete the relevant educational pre‑ and post‑trip paperwork, including the preparation and delivery of a presentation to your team and the office.
• Use effective questioning techniques to establish client requirements and then use product knowledge to create a bespoke itinerary matching these preferences and requirements.
• Ensure that itinerary proposals, with quote, are produced and delivered to the client within 24 hrs; if this is not possible, keep the client updated with progress.
• Prepare quotes within the acceptable margin parameters set out by the management team.
• Maintain an efficient, professional, and friendly relationship with the client throughout the booking process. Keep regular contact with clients (and travel agents) to keep them informed of progress and booking status, including updates on developments.
• Call the client pre‑travel and post‑travel to seek feedback, pre‑empt any problems and maintain a courteous relationship.
• Encourage the client to complete a post‑travel questionnaire.
• Take responsibility for any post‑travel problem solving in a professional, expedient, and diplomatic manner, always looking to exceed expectations and deliver total client satisfaction.
• Fully research all itineraries, using information/costings held on our in‑house system or on file, Amadeus for flight information, manuals, and guides where necessary. Consult with our ground handlers before a quotation finally becomes a booking, and advise the client of likely timescales for this process.
• Reliably follow all company processes and procedures to ensure maximum efficiency; additionally, recommend enhancements.
• Actively participate in and implement learning from all available hard and soft‑skills training.
• Provide cover for absent colleagues to ensure seamless client service delivery.
• Represent Abercrombie & Kent at client events and trade exhibitions as a brand ambassador.
• Proactively manage the progress of itineraries from initial quote through to bookings and repeat business, specifically following up all itinerary proposals to maximize conversion to bookings and maximise revenue and profit.
• Be aware of individual and team sales targets, always working to ensure these are achieved or exceeded.
• Maximise margin through adherence to set margin guidelines and eliminate mistakes through precise use of the reservations system.
• Actively promote A&K DMCs and end‑user products.
• Collect and increase client information to ensure relevant details are retained.
• Elicit and record specific reasons why a proposed trip did not result in a booking to learn directly from the client and use this knowledge in the future.
• Sign off the file post‑travel, securing repeat business and recommendations.

Qualifications and Experience

• Experience of travel within this region (essential)
• Passionate about travel
• Travel Industry Experience (desirable)
• Sales‑driven and focused
• A positive team player
• Articulate and creative
• Keen to progress and develop a career within the travel industry
• Enthusiastic and fun

Benefits

• Competitive salary plus commission
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Discounted trips through the A&K Travel Group Travel Benefit Program (includes friends and family)
• Discounted gym membership – up to £35 a month at Virgin Active Gym (London) or other gyms via GymFlex
• Life Assurance (2× base salary paid out as a tax‑free sum)
• Enhanced paid parental leave – 18 weeks full pay regardless of gender
• Employee Assistance Programme – access to well‑being resources and counselling
• £1,000 Recruitment Referral Bonus
• Cycle‑to‑work scheme
• Season Ticket Loans
• Regular social events

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location and Salary

Flexible, with travel to our Swindon office once a week. Salary: £42,000 – £64,000 per annum, dependent on experience. Role available on part‑time, job‑share, or full‑time basis.