Travel Concierge (Europe and MESR regions) - Based in Egypt, Morocco, or Turkey.

Jacada Travel; Remote; GBP 28,000 - 35,000; Full time

Job summary

A luxury tour operator is seeking a remote Travel Concierge to join its expanding team. This role involves being the main point of contact for clients, ensuring excellent service throughout their travel experiences. Responsibilities include managing client requests, providing destination information, and creating memorable moments for clients. The ideal candidate will possess strong communication skills, attention to detail, and a passion for travel, particularly in Europe and the Middle East. This position offers a dynamic environment with opportunities for growth.

Qualifications

• Strong relationship-building skills with clients and suppliers.
• Experience in travel, hospitality, or customer service is advantageous.
• Good knowledge of Europe and the Middle East/Silk Route is advantageous.

Responsibilities

• Assist clients traveling in the regions, creating memorable experiences.
• Work with Travel Designers to manage client requests and details.
• Respond promptly to client queries and update documents for trips.

Skills

Relationship-building

Client-focused skills

Attention to detail

Effective communication

Time-management

Job description

As a leading luxury tour operator, we pride ourselves on the care and service that go into every client experience. In this role you will be the main point of contact for clients traveling in these regions, assisting before, during and after their trips, creating "Magic Moments," and ensuring an exemplary experience. What You'll Be Doing

Join Jacada Travel to apply for the Travel Concierge role. We are expanding our Concierge team in Europe, the Middle East and Silk Route. This fully remote position requires a travel enthusiast with strong client-focused skills, keen attention to detail, and deep knowledge of Europe, the Middle East, and the Silk Route - preferably based in Egypt, Morocco, or Turkey., High expectations for customer service and care.

Responsibilities

• Working with Travel Designers to handle client requests, details, and post-sales administration.
• Establishing rapport with clients and suppliers, acting as the company's friendly, efficient, and professional face.
• Gathering client information via email and phone, recording data in our bespoke booking system, and sharing with DMCs as needed.
• Responding to client queries promptly and ensuring they receive accurate, up-to-date destination information.
• Providing professional guidance on Jacada services (tours, restaurant reservations, special requests).
• Updating client documentation for upcoming trips, including pricing updates.
• Collecting balance payments, invoicing, and handling payments for additional services.
• Assisting with trip changes or postponements, proactively offering creative solutions.
• Designing and arranging “Magic Moments” for each trip, managing personalized perks for clients received via our referral scheme.
• Preparing final travel documents and ensuring they are sent to clients before departure.

Qualifications

• Strong relationship-building skills with clients, suppliers, and colleagues.
• Flexible, proactive, and solutions-focused attitude.
• Collaborative mindset.
• Excellent numeracy and writing skills.
• High attention to detail.
• Effective communication and time-management skills across time zones and global teams.
• Highly organised, able to multitask and prioritise work.
• Good English language skills, written and spoken.
• Experience in travel, hospitality, events, or customer service is advantageous.
• Good knowledge of Europe and the Middle East / Silk Route is advantageous but not mandatory., Active listening and confident communication, demonstrating empathy and self-awareness.
• Curious and open-minded attitude, viewing challenges as learning opportunities.
• Clear, actionable insight and ability to devise and implement quick solutions.
• Openness to learning and adapting as situations change.
• Flexibility to take on varied tasks and support colleagues.
• A "big picture" mindset, recognising the role within Jacada's collaborative culture.
• Collaborative team player, confident working in a self-directed, fully remote environment.
• Loves learning about local cultures and enthusiastic about all things travel.
• Shares Jacada's passion for conservation and travel with a positive impact.