Travel Claims Advisor — Hybrid, Growth & Perks

Talent Sure Recruitment Limited; Christchurch; On-site; GBP 26,000 - 31,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to support clients during challenging times. The role includes investigating claims, empathizing with customers, and maintaining high service standards. The ideal candidate will have a background in insurance or customer service and be passionate about helping others. Offering a hybrid working model after probation, this position promises opportunities for career advancement and a supportive team environment.

Benefits

Hybrid working options

Continuous learning and development opportunities

Health Cash Plan

High-street rewards scheme

Free travel insurance

Exclusive insurance discounts

Qualifications

• Experience in insurance or customer service is desirable.
• A genuine desire to help people and deliver exceptional service.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Investigate and settle claims while maintaining customer service standards.
• Empathize with customers and guide them through the claims process.
• Handle customer complaints and strive for amicable resolutions.

Skills

Previous insurance or customer service experience

Clear communication skills

Problem-solving abilities

Ability to manage multiple tasks

Proficiency in computer systems

Job description

A recruitment agency is seeking a Customer Service Advisor to support clients during challenging times. The role includes investigating claims, empathizing with customers, and maintaining high service standards. The ideal candidate will have a background in insurance or customer service and be passionate about helping others. Offering a hybrid working model after probation, this position promises opportunities for career advancement and a supportive team environment.