Transport Team Leader

10 Recruitment Ltd; Huddersfield; On-site; GBP 35,000 - 41,000; Full time

Job summary

A recruitment agency seeks an experienced Control Team Leader to manage a team in a 24/7 operational environment. Responsibilities include leading performance, ensuring customer service excellence, and maintaining policies for incident management. Candidates must have prior leadership experience, strong operational control skills, and enjoy working under pressure. This role offers significant career progression, structured training, and the opportunity to influence operational decisions.

Benefits

Leadership role with real operational influence

Structured training and development

Long-term career progression

Qualifications

• Previous experience in a Control Team Leader or senior control/operations role is required.
• Experience working to deadlines in a live operational environment is essential.
• Understanding of driving hours and transport regulations is necessary.

Responsibilities

• Act as the main escalation point for control teams, customers, and field management.
• Lead, coach, and support a team of Controllers during assigned shifts.
• Ensure emergency response and incident management procedures are followed.
• Drive performance across dropped loads, call handling, and replanning activity.

Skills

Leadership and people management skills

Ability to manage KPIs and performance metrics

Strong administrative and organisational skills

Professional communication

Escalation management experience

Job description

Control Team Leader

Are you an experienced Control Team Leader ready to lead from the front in a 24/7 operational environment?

📍 Location: Huddersfield
💷 Pay: £35,000 to £40,200
🎁 Benefits:

• ✔️ Leadership role with real operational influence
• ✔️ Structured training and development
• ✔️ Fast-paced, high-responsibility environment
• ✔️ Long-term career progression

⏰ Hours: Working over a rota and covering a 24 hour operation.

The Opportunity

This is a senior opportunity for a confident Control Team Leader to take ownership of shift performance, escalation management, and out-of-hours operational continuity. As a Control Team Leader, you'll be responsible for leading a team of Controllers, ensuring customer KPIs are met, and maintaining full control of end-to-end delivery operations.

If you thrive under pressure, enjoy leading people, and have strong operational control experience, this Control Team Leader role offers challenge, responsibility, and progression.

Key Responsibilities

• 🔹 Act as the main escalation point for control teams, customers, and field management
• 🔹 Lead, coach, and support a team of Controllers during assigned shifts
• 🔹 Ensure emergency response and incident management procedures are followed
• 🔹 Own end-to-end delivery execution and daily shift plans
• 🔹 Maintain effective shift rotas and desk cover
• 🔹 Drive performance across dropped loads, call handling, and replanning activity
• 🔹 Ensure accurate and timely system data entry and KPI reporting
• 🔹 Deliver shift handovers and maintain detailed handover logs
• 🔹 Oversee replanning activities to avoid grade outs and tank outs
• 🔹 Ensure consistent customer communication throughout the shift
• 🔹 Arrange and deliver training for new starters and refresher training for existing staff
• 🔹 Support performance reviews, probation assessments, and development planning
• 🔹 Carry out ad-hoc duties including reporting, spreadsheets, and purchase orders

Must Haves

• ✅ Previous experience in a Control Team Leader or senior control/operations role
• ✅ Strong leadership and people management skills
• ✅ Experience working to deadlines in a live operational environment
• ✅ Understanding of driving hours and transport regulations
• ✅ Proven customer service experience
• ✅ Confident decision-maker with escalation management experience

Essential Skills & Experience

• ✔️ Strong administrative and organisational skills
• ✔️ Ability to manage KPIs and performance metrics
• ✔️ Experience handling shift-based operations
• ✔️ Professional communication with customers, drivers, and colleagues

Why Apply?

This Control Team Leader position puts you at the heart of operational decision-making. If you're a driven Control Team Leader who enjoys accountability, leadership, and making real-time impact, this is the role for you.

Apply Now

10 Recruitment are delighted to be working on this vacancy for our client. However, we are looking to shortlist immediately, so please apply today to avoid missing this opportunity.