Transport Returns Operative

ao.com; Crawley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company in Crawley is seeking a Transport Returns Operative. You will ensure vehicle compliance, support warehouse operations, and assist in managing returns documentation. The ideal candidate will have strong communication skills and be competent in Microsoft Excel. This role offers a full-time permanent contract with excellent benefits including employee discounts and internal development opportunities. Join a diverse workplace that values teamwork and growth.

Benefits

Employee discount

BUPA health care plan

Pension scheme

24 days holiday

Enhanced maternity/paternity packages

Paid charity days

Qualifications

• Understanding transport legislation and logistics operations is desirable.
• Ability to respond quickly to operational challenges.
• Strong verbal and written communication skills.

Responsibilities

• Debrief drivers and inspect returning vehicles for compliance.
• Communicate with drivers on operational issues.
• Manage returns documentation and perform administrative tasks.

Skills

Transport legislation understanding

Communication skills

Microsoft Excel proficiency

Job description

Join AO – Where Your Career Journey Begins! We're passionate about delivering exceptional service, and our people are at the heart of everything we do.

As a Transport Returns Operative, you'll play a vital role in maintaining vehicle compliance, supporting warehouse operations, and ensuring a smooth end‑of‑day process for our drivers.

• Hours: 40.25 hours per week
• Shift Pattern: 4 on 4 off (rotational)
• Start/Finish time: 10 am – 10 pm
• Job Type: Full time & permanent contract

Here’s What You Can Expect to Be Doing

• Debrief drivers and inspect returning vehicles for compliance and safety.
• Report defects, damages or safety concerns promptly.
• Communicate effectively with drivers on daily routes and operational issues.
• Assist with loading and unloading vehicles as needed.
• Manage returns documentation and perform related administrative tasks.
• Update depot performance statistics and contribute to daily reporting.

A Few Things About You

• An understanding of transport legislation and logistics operations is desirable.
• Ability to respond quickly and effectively to operational challenges.
• Strong communication skills (verbal and written).
• Competent use of Microsoft Excel.
• Confident in addressing vehicle‑related concerns with drivers constructively.

A Bit About Us

Ready to take the next step? Apply today and become part of a team that values reliability, teamwork, and growth.

We offer excellent internal development opportunities, employee discount, BUPA health care plan and a pension scheme.

• 24 days holiday
• Exclusive staff discount
• Enhanced maternity, paternity and adoption packages
• Make a difference day (two fully paid charity days a year)
• Access to AO Arena, Sales Sharks and Manchester Thunder.
• More benefits available on our AO Benefits page.

We are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other protected characteristic.