Transport Officer

Adecco; Ealing; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Transport Officer in Ealing, United Kingdom, to lead a team overseeing the safe transport of vulnerable children and adults. This full-time position offers a mix of office and remote work after training and requires a strong commitment to safeguarding and compliance. Ideal candidates will have experience in transport policies and managing operational services, with excellent communication and risk assessment skills. This role is perfect for individuals passionate about making a difference in the community.

Qualifications

• Understand and apply home-to-school transport policies.
• Experience managing high-volume operational services.
• Ability to handle challenging situations with professionalism.

Responsibilities

• Lead a team of Passenger Assistants.
• Oversee transport of children and vulnerable adults.
• Produce route risk assessments and travel schedules.
• Ensure compliance with safeguarding standards.

Skills

Experience working with vulnerable children or adults

Experience supervising staff

Strong ability to assess risk

Excellent communication skills

Strong IT skills

Job description

Overview

Job Title: Transport Officer

Location: Ealing, West London (2 days office / 3 days remote once trained)

Hourly rate: £22.02 PAYE / £29.30 Umbrella

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

Responsibilities

• Lead a team of Passenger Assistants and oversee the safe transport of children and vulnerable adults to school and essential services.
• Managing day‑to‑day delivery of travel assistance services
• Leading and developing Passenger Assistants (approx. 25 direct reports)
• Overseeing a large, diverse caseload of service users
• Coordinating with commissioned transport providers
• Producing route risk assessments, travel schedules and operational documentation
• Ensuring excellent customer service to families, schools, and partners
• Driving continuous improvement, efficiency, and value for money
• Upholding safeguarding and compliance standards at all times

Key Requirements

• You must have a sound understanding and practical application of home‑to‑school transport policies.
• Demonstrable experience applying local and national statutory guidance to:
• Assess eligibility for home‑to‑school travel assistance
• Coordinate suitable and compliant transport arrangements
• Ensure policies are consistently applied across cases
• Promote safe travel and support independence
• Work confidently with families, schools, social care and other stakeholders
• This expertise is essential to ensuring that every pupil travels safely, equitably, and in accordance with statutory duties.

What You'll Bring

• Experience working with vulnerable children or adults and understanding their needs
• Experience supervising staff and/or managing high‑volume operational services
• Strong ability to assess risk and produce high‑quality route risk assessments
• Excellent communication and relationship‑building skills
• Confidence handling challenging situations with professionalism and empathy
• Strong IT skills and ability to analyse data and produce reports
• Understanding of safeguarding principles and how they apply to commissioned services
• Ability to prioritise, multitask, and manage competing deadlines

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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