Transport & Distribution Customer Service Coordinator

Detail 2 Recruitment Limited; Stockport; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prominent logistics company in Stockport is seeking a skilled Customer Service Coordinator. The role involves managing customer inquiries, ensuring smooth delivery operations, and maintaining strong relationships with clients and suppliers. Essential qualifications include experience in a Transport/Distribution environment and proficiency in Microsoft PowerPoint and Excel. The position offers a competitive salary of up to £35,000, along with benefits like a pension scheme and holiday leave.

Benefits

Competitive pension scheme

20 days holidays + BH

Training and development opportunities available

Qualifications

• Experience working within a Transport / Distribution environment is essential.
• Recent UK Road Haulage operational experience is preferred.
• Good understanding of other modes of freight transport preferred.

Responsibilities

• Answering calls and liaising with customers chasing bookings and delivery times.
• Liaising with other pallet network depots to chase ETAs.
• Working with operations team to ensure customers' deliveries run smoothly.
• Managing customer claims and paperwork.
• Managing and updating internal and pallet network databases accurately.
• Calling and emailing suppliers to obtain quotes.
• Negotiating prices and arranging bookings for customers.
• Providing excellent customer service and developing strong relationships.

Skills

Experience operating within a Pallet Network

Microsoft PowerPoint skills

Microsoft Excel skills

Excellent telephone manner

Job description

A prominent logistics company in Stockport is seeking a skilled Customer Service Coordinator. The role involves managing customer inquiries, ensuring smooth delivery operations, and maintaining strong relationships with clients and suppliers. Essential qualifications include experience in a Transport/Distribution environment and proficiency in Microsoft PowerPoint and Excel. The position offers a competitive salary of up to £35,000, along with benefits like a pension scheme and holiday leave.