Transport Administrator

Groomfield Recruitment Ltd; Coalville; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a Transport Administrator in Coalville to manage transport operations and customer communications. The ideal candidate will have over 3 years' experience in administration or logistics, strong organisational skills, and a customer-focused approach. This full-time position offers a salary of up to £27,000, with responsibilities including managing applications and liaising with drivers and councils.

Qualifications

• 3+ years' experience in a similar administrative or transport/logistics/customer service role.
• Ability to manage multiple priorities.

Responsibilities

• Administer applications, payments, and distribution.
• Monitor daily transport operations and communicate updates to customers.
• Respond to transport enquiries and complaints in a timely manner.
• Maintain accurate databases and produce reports.
• Liaise with drivers, customers, and local councils.

Skills

Strong organisational skills

Customer-focused

Knowledge of GDPR

Adaptability

Job description

Overview

Transport Administrator

Salary: Up to £27,000 (dependent on experience) • Location: Coalville, Leicestershire • Hours: Full time, 42.5 hours per week (typically 07:00 - 16:00, Monday to Friday)

Responsibilities

• Administering applications, payments, and distribution.
• Monitoring daily transport operations (AM & PM) and communicating updates to customers via text, email, and app messaging.
• Responding to transport enquiries and complaints in a timely and professional manner.
• Maintaining accurate databases, producing reports, and managing late/missed payments.
• Liaising with drivers, customers, and local councils to ensure smooth service delivery.
• Assisting with the development of school transport services, timetables, and promotional activities.

Skills & Experience

• 3+ years\' experience in a similar administrative or transport/logistics/customer service role.
• Strong organisational skills with the ability to manage multiple priorities.
• Knowledge of GDPR and transport best practices is advantageous.
• Customer-focused, driven, and adaptable.