Transport Administrator

RetailChoice; Carlisle; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading logistics services company in the UK is seeking a De-Brief Clerk to support the Shift Manager and ensure high standards of customer service. Key responsibilities include daily de-briefing, managing service issues, and ensuring compliance. Candidates should be friendly, hard-working, and eager to thrive in a dynamic team environment. This role offers a range of benefits and strong career progression opportunities.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 days holidays plus bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme including 24/7 Virtual GP

DX Discounts Portal

Excellent opportunities for career progression

Qualifications

• Friendly, hard-working, and love the buzz of getting things done.

Responsibilities

• Support the Shift Manager in completion of daily de-briefs.
• Ensure high standards of customer service and courier compliance.
• Log and communicate service issues/failures to Customer Service.
• Investigate and escalate driver non-compliances.
• Monitor performance using company software.
• Ensure returns are processed per SOP.
• Complete ad-hoc vehicle audits and data entry.

Job description

An exciting new De-Brief Clerk opportunity at DX!

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About Us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role Summary

To support the Shift Manager in completion of daily de-briefs to ensure high standards of customer service and courier compliance with all operational processes.

Key Responsibilities

• Daily completion of de-briefs, ensuring any service issues/failures are logged and communicated to Customer Service and the management team.
• Ensuring all driver non-compliances are investigated and escalated accordingly.
• Use of the company software to monitor performance, supporting with on-the-road issues as required.
• Ensuring all returned items are returned as per SOP.
• Completion of ad-hoc de-briefs as and when required.
• Daily download of handheld scanners ensuring faults are reported.
• All returns are coded correctly.
• Completion of ad-hoc vehicle audits.
• POD and address data entry.

Additional Information On This Role

This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!