Training Team Manager

St John Ambulance; Milton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A renowned charity organization in Milton is seeking a Training Team Manager responsible for managing and developing Trainers to deliver quality training courses. The ideal candidate will have team management experience, a focus on customer service, and ideally a background in First Aid. This role supports community and workplace training initiatives, ensuring effective delivery and engagement with clients, while promoting a diverse and inclusive environment.

Benefits

Competitive salary and pension scheme

33 days holiday increasing to 38

Health and Wellbeing portal

Discounts on various services

Qualifications

• Previous experience in managing a successful team.
• Experience in a customer focused environment delivering great customer service.
• Advantageous experience in First Aid capacity.

Responsibilities

• Line managing, motivating and developing a team of Trainers.
• Ensuring the delivery of training courses for external customers.
• Coordinating implementation of initiatives and resolving issues.

Skills

Team management

Coaching and mentoring

Customer service

Job description

Our Offer to You

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,700 employees and over 29,500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

About the Role

As a Training Team Manager, you will be responsible for line managing, motivating and developing a team of Trainers to ensure the delivery of courses for external customers at the required standard across multiple locations in the sector. You will also ensure the effective delivery of both workplace and community training courses while working with relevant colleagues and stakeholders to resolve issues, coordinate implementation of initiatives, engage with community and workplace customers, and ensure that training delivered is of the required standard, at the right time and cost effective.

About You

As a Training Team Manager you will be responsible for the output of a geographically dispersed team and therefore you must have previous experience in the management of a successful team including coaching, mentoring and developing them to achieve results. It would be an advantage of working in a First Aid capacity previously, however, you must have experience in working in a customer focused environment delivering great customer service.

Equal Opportunities

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

To find out more about us visit www.sja.org.uk or follow us on our socials.