Training and Field Service Technician

Universal Business Team; Loughborough; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Training and Field Service Technician to support NHS Trusts across England and Wales. This role involves on-site installations and hands-on training, ensuring effective use of patient safety technology. Ideal candidates will possess strong communication skills and a practical approach to technical challenges. A competitive salary and benefits including a profit share bonus scheme are offered.

Benefits

Profit Share Bonus Scheme

Company van

Full product and systems training

Laptop and uniform provided

Qualifications

• Excellent communication and relationship-building skills.
• Practical approach with knowledge of IT systems.
• Full, clean UK driving licence.

Responsibilities

• On-site installation and servicing of monitoring systems.
• Training clinical staff on technology use.
• Building relationships with NHS Trusts.

Skills

Customer-focused communication

Hands-on technical knowledge

Relationship-building

IT systems knowledge

Job description

Overview

Training and Field Service Technician (NHS/Healthcare)

Salary £40,000 - £50,000 per annum + Benefits + Profit Share Bonus Scheme
Location: Field-based across England & Wales (HQ in the Midlands)

Are you passionate about making a real difference in healthcare while building strong professional relationships? Do you enjoy hands-on technical work, problem-solving, and supporting clinical teams to deliver the best patient care?

Our client, a leading provider of innovative Fall Prevention & Patient Monitoring solutions to NHS Trusts and healthcare organisations, is looking for a Training and Field Service Technician to join their growing UK team.

This is a unique role combining technical installation, clinical staff training, and service support — ensuring patient safety technology is seamlessly integrated and trusted across healthcare settings.

What you’ll be doing

• Delivering on-site installation, servicing, and rollout of monitoring systems across NHS hospitals and healthcare environments.
• Providing hands-on training to clinical staff, enabling confident and effective use of the technology.
• Acting as a trusted partner to NHS Trusts: nurturing relationships, providing support, and encouraging adoption across multiple wards.
• Conducting system trials, audits, and scheduled site visits to maintain performance and compliance.
• Providing troubleshooting and technical support, both on-site and remotely.
• Collaborating with the wider service and technical team to share insights and report on-site findings.

Essential

• Customer-focused with excellent communication and relationship-building skills.
• Practical, hands-on approach with good working knowledge of IT systems and technical setups.
• A full, clean UK driving licence and willingness to travel nationally (with occasional overnight stays).

Desirable

• Previous experience working with the NHS or healthcare providers.
• Comfortable using hand and power tools.
• Prior experience in a field service, training, or technical support role.

What’s on offer

• £40,000 - £50,000 per annum
• Profit Share Bonus Scheme — share in the company’s growth and success
• Company van, phone, laptop, and uniform provided
• Full product and systems training provided
• The opportunity to play a vital role in supporting the NHS and improving patient safety

Hours

Monday – Friday, 07:30 – 16:30

Location: Field-based with national travel (England & Wales), HQ in the Midlands

IND25