Trainee White Goods Engineer

Dixons Carphone; Stevenage; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading technology retailer in the UK is seeking a Trainee White Goods Engineer for their Stevenage Customer Service Centre. This role involves driving a company van, diagnosing and repairing white goods in customers’ homes, and delivering exceptional customer service. The ideal candidate should have basic electrical knowledge, a valid UK driving licence, and a passion for customer satisfaction. This is a permanent, full-time position offering salary between £28,000-£32,000 per annum and quarterly bonuses. Join us and build your career with on-the-job training.

Benefits

First-class induction and ongoing learning

Company approved tools and van

Quarterly bonus

Product discounts

Qualifications

• Proven experience in White Goods repairs.
• Full UK/EU driving licence with no more than 6 penalty points.
• ACS Qualifications (or equivalent) in Essential Gas Safety Domestic (CCN1) preferred.

Responsibilities

• Drive company van and manage your own day.
• Test, diagnose, and fix white goods in customer homes.
• Provide technical knowledge across a range of white goods.

Skills

White Goods repairs

Customer service

Basic electrical knowledge

Tools

Driving licence

Company approved tools

Job description

Trainee White Goods Engineer
Stevenage
Stevenage Customer Service Centre
Permanent
Full Time
Salary : 28,000 - 32,000 per annum depending on experience plus quarterly bonus Shift Pattern - Average of 41 hours per week working 5 over 7 (some Saturday working on a rostered basis) No Sundays! Counties/areas recruiting in: Bedfordshire, Hertfordshire, North London, North West London, Enfield

At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. So you’ll never go it alone here. You’ll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing.

We’re looking for Trainee White Goods Engineers to join our White Goods Repair Team here at Currys. It’s an amazing team to be part of, with an industry leading NPS and world class 1st visit fix rate! As a Trainee White Goods Engineer, you’ll bring your basic electrical knowledge and receive all the training you need to step into a White Goods Engineer role within 2-4 months, when you can look forward to every day being an adventure!

Role overview

• Driving your company van and managing your own day effectively (as you’ll work mainly on your own).
• Testing, diagnosing and fixing white goods in our customers’ homes.
• Providing and implementing technical knowledge across a range of white goods appliances.
• Building up our reputation as a home services expert.

A lot of the job comes down to skill and efficiency, but building a rapport with customers is just as important. They will welcome you into their homes, and it’ll be down to you to get their products back on track and put their minds at ease.

Qualifications

• Proven experience in White Goods repairs.
• Full UK/EU driving licence with no more than 6 penalty points.
• Ideally (but not essential) ACS Qualifications (or equivalent) in Essential Gas Safety Domestic (CCN1), Gas Cookers and Ranges (CKR1).
• To love that feeling when you’ve delivered for a customer.

Benefits

• First-class induction and on-going learning.
• Company approved tools and van.
• A shift pattern of five over eight days.
• Quarterly bonus.
• Product discounts across the latest tech.

Join our White Goods Engineer team and we'll be with you every step of the way, helping you build the career you want with on-the-job training and the opportunity to learn skills for life, for inside and outside work.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.