Trainee Supported Housing Officer

SAPPHIRE INDEPENDENT HOUSING; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A supportive housing organization in Greater London is seeking a Trainee Supported Housing Officer to assist vulnerable clients in their journey towards independent living. The role includes training, advising on welfare benefits, and providing quality support. Applicants should have strong communication skills and the ability to work with challenging behaviors. A-Level education or equivalent is preferred. This position offers a clear path for career development and comes with a generous benefits package, including health insurance.

Benefits

Interest-free season ticket loan

Bike loan scheme

Private health insurance

Life insurance

Qualifications

• Demonstrated ability to assist vulnerable people.
• Potential to manage challenging behavior and build relationships.
• Able to plan and prioritize workload effectively.
• Strong capability to analyze data and generate reports.
• Effective communication skills, both verbal and written.

Responsibilities

• Support clients in preparing for independent living.
• Advise clients on welfare benefits and housing opportunities.
• Assist in providing high-quality management services.

Skills

Communication and negotiation skills

Ability to assist vulnerable people

Organizational and planning skills

Data analysis and report writing

IT and Microsoft Office proficiency

Education

A-Level standard or equivalent

Job description

12-month fixed term contract

Are you looking for that crucial first step in a rewarding career helping vulnerable people and creating homes and schemes that we can all be proud of? Are you interested in working in the supported housing sector but lack the necessary experience? This Trainee Supported Housing Officer role is the opportunity you’ve been waiting for.

If you have a positive, motivated attitude and transferable skills, we will provide a programme of on the job and formal training to equip you to become a Supported Housing Officer.

At Sapphire Independent Housing we are on an exciting journey. We have grown the business, expanded and diversified so that we can deliver much needed accommodation and services in London and Hertsmere.

Now we’re seeking a Trainee Supported Housing Officer to provide support and advice for clients, enabling them to prepare for independent living. This position on our development and training programme is specifically designed to build on your prior interest and the competencies you’ve shown to date, and to develop skills that will equip you for career progression in this area.

Assisting other team members – as well as advising clients directly on things like welfare benefits, housing, and training and employment opportunities – you’ll be learning how to help clients living in supported housing to develop the competency and confidence to successfully move to independent living. You’ll also be assisting in the all-round provision of a high-quality management service.

To join us as a Trainee Supported Housing Officer, we’re looking for:

• Ability to assist vulnerable people (ideally demonstrated in a paid or voluntary capacity).
• Ability or potential to deal positively and innovatively with clients exhibiting challenging behaviour, to build good working relationships, and to identify and assess risk.
• Ability to plan, organise and prioritise workload, meet deadlines and keep records.
• Ability to analyse and evaluate data and produce clear and concise reports.
• Ability to communicate, negotiate and influence – verbally and in writing.
• Ideally, knowledge of and empathy with the needs and support requirements of vulnerable clients, including those with mental health and/or substance dependencies issues.
• Understanding of how to use IT and Microsoft Office applications.
• A-Level standard (or equivalent) education, including good written and numeric skills.
• Willingness to work shifts on a 7-days rota system.

As an Investors in People Gold employer this is an excellent opportunity to join a supportive business that encourages employee development and growth from within. We offer a generous benefits package including interest free season ticket and bike loan scheme, private health and life insurance.

Appointments are subject to Sapphire Independent Housing receiving an enhanced DBS check which we consider acceptable.

We welcome all applications and value diversity in our workforce.

Closing date: 5pm Friday 19th December 2025. Interview: Tuesday 6th January 2026.