Trainee Sales Executive

Group 1 Automotive; Camden Town; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive retailer in Camden Town is seeking a dedicated Customer Service Associate. In this role, you will guide customers from initial contact to vehicle handover, while promoting exceptional service. Candidates should have experience in sales or customer service, excellent communication abilities, and a valid UK driving licence. Join our vibrant team and enjoy diverse benefits including flexible working options.

Benefits

Company pension scheme

Discounts on cars and servicing

Paid volunteer day

Training and development opportunities

Qualifications

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets.
• Strong organisational skills with excellent attention to detail.
• Must hold a valid UK driving licence.

Responsibilities

• Guide customers through a seamless journey from welcome to vehicle handover.
• Maintain product knowledge and enhance expertise through training.
• Recommend products that meet customer needs.

Skills

Sales experience

Customer service

Communication skills

Organisational skills

Job description

Overview

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

Benefits

• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We\'re open to flexible working options - just ask

Responsibilities

• Guide customers through a seamless journey, from the initial welcome to negotiation and the handover of their purchased vehicle
• Actively prospect for new customers via telephone, attend product launches and events, and maintain a comprehensive enquiry database
• Maintain in-depth product knowledge and continuously enhance expertise through manufacturer-led training sessions
• Recommend suitable add-on products that align with customer needs and preferences
• Ensure the effective use of customer enquiry management systems for optimal tracking and follow-up
• Deliver outstanding customer service that fosters loyalty and encourages referrals

Qualifications

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first-class customer service with energy and enthusiasm
• A genuine interest in helping customers and contributing to the team\'s success
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

About Us / Values

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don\'t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.