Trainee IT Support Engineer

Port of Tilbury London; Tilbury; On-site; GBP 28,000; Full time

Job summary

A prominent UK port operator is seeking a Trainee IT Support Engineer to provide technical support and maintain IT systems at the Port of Tilbury. The role requires experience in helpdesk and IT support, as well as knowledge of Active Directory and Office 365. Offering a competitive salary of £28,000 annually and opportunities for professional growth, this position is a great opportunity for a motivated individual looking to advance in the IT field.

Benefits

Generous annual leave

Defined pension scheme

Health promotion events

Employee Assistance Programme

Cycle to work scheme

GymFlex memberships

Qualifications

• Proven experience in IT support and helpdesk administration.
• Hands-on experience with Active Directory and Office 365.
• Strong problem-solving and analytical skills.

Responsibilities

• Act as the first point of contact for IT-related queries.
• Diagnose and resolve common hardware, software, and network issues.
• Assist users with account setups and password resets.

Skills

Helpdesk experience

Office 365 knowledge

Active Directory experience

Problem-solving skills

Communication skills

Education

HND/Degree in Information Technology or related field

Job description

Job Description

Location: Port of Tilbury London Ltd, Leslie Ford House

Job Title: Trainee IT Support Engineer

Location: Port of Tilbury

Hours: 35

Compensation: £28,000 + Call out allowance

About us

Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.

About The Role

Reporting to the Group IT Help Desk & Tech Support Manager, the Trainee IT Support Engineer will provide technical support to end-users, maintain IT systems and ensure the smooth operation of hardware, software and network infrastructure services to the Tilbury Ports.

Key Responsibilities

First-Line IT Support

• Act as the first point of contact for IT-related queries via phone, email and ticketing system.
• Diagnose and resolve common hardware, software and network issues.
• Provide basic support for Active Directory, Microsoft 365 applications, Windows operating systems and company software.
• Assist users with account setups, password resets, and access requests.
• Log and track support tickets, ensuring timely resolution and escalation when necessary.
• Maintain IT documentation, including knowledge based articles for frequently asked questions.

IT Projects

• Assist in deploying new IT equipment, including laptops, desktops, and mobile devices.
• Support network maintenance tasks, such as patching, connectivity troubleshooting, and Wi-Fi support.
• Participate in cybersecurity initiatives, including system updates and vulnerability checks.
• Gain exposure to cloud services, including Microsoft Azure, SharePoint and Teams administration.
• Work alongside experienced IT professionals on infrastructure and security projects.

Extra

• Once trained, provide 24-hour call out assistance as necessary by participating in the IT call-out rota.
• Ensure compliance with IT policies, data protection and cybersecurity standards.

What We're Looking For

We are seeking a proactive Trainee IT Support Engineer with strong problem-solving skills and a hands‑on approach to IT support. The ideal candidate will have proven experience in helpdesk and system administration, with practical knowledge of Active Directory and Office 365. Excellent communication skills, the ability to prioritise tasks, and a collaborative mindset are essential to support both day‑to‑day IT needs. A flexible approach to work, willingness to join the call‑out rota, and a full UK driving licence are also required.

Qualifications And Skills

• Qualified to HND/Degree level in Information Technology, Computer Science or a related field.
• Proven experience in IT support, helpdesk and system administration.
• Hands‑on experience with Active Directory and Office 365
• Strong problem solving and analytical skills.
• Excellent communication, collaboration and stakeholder management skills, with the ability to engage across all levels of the business.
• Ability to prioritise tasks and manage time effectively.

What Forth Ports Can Offer You

• A competitive salary.
• Generous annual leave entitlement.
• A defined pension scheme and life assurance.
• Health promotion events and employee wellbeing initiatives.
• Access to our Employee Assistance Programme (EAP) for you and your family.
• Cycle to work scheme and on‑site free parking.
• Attractive Family Friendly Policies.
• Employee discount platform offering discounts on UK‑wide restaurants, car rentals, and holidays.
• GymFlex health club memberships.

We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

How to Apply:

If you are a motivated IT Support professional and looking to continue your career as part of a forward‑thinking and supportive team, we would love to hear from you. Please submit your CV and a cover letter when submitting your application via the ‘Apply Now’ link.

About The Company

Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies. The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries. Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty and flexibility and, without them, we could not have built the strong reputation and the long term agreements with many customers that we have today.

Company Culture

Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London. A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don’t just take our word for it; view the “Some of our People” section and the video below to gain insight into the kinds of jobs our employees do, how they’ve grown with us, and what motivates them each day. The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast pace as we identify new business opportunities.

Closing Date: Tuesday 20th January 2026

Contract Type: fulltime

Salary: £28,000.00 Yearly