Trainee Enforcement Agent

Videalert; Ipswich; On-site; GBP 25,000 - 60,000; Full time

Job summary

A leading enforcement agency in the United Kingdom is seeking a Trainee Enforcement Agent to join their field operations team. This role offers a competitive salary starting at £25,000 and the potential for OTE of £45,000-£60,000. Full training will be provided to attain City & Guilds Certification. You will manage sensitive situations and enforcement actions, requiring strong empathy and conflict resolution skills. Additional benefits include generous annual leave, health perks, and a company van.

Benefits

Competitive salary and uncapped commission

Generous annual leave

Health cash-back plan

Exclusive staff discounts

Company van

Pension scheme

Qualifications

• Confident and articulate public engagement, especially under pressure.
• Compassionate approach when dealing with vulnerable individuals.
• Ability to think clearly and work independently in the field.

Responsibilities

• Deliver enforcement actions with a focus on evaders.
• Manage a diverse caseload and secure payments.
• Conduct visits and handle sensitive conversations.

Skills

Full UK Driving Licence

Empathy

Effective conflict resolution skills

Strong accuracy in reporting

Ability to handle sensitive data

Calm communication under pressure

Job description

Trainee Enforcement Agent

Salary: £25,000 | OTE: £45,000-£60,000 per year

Gain a New Qualification While Making a Real Impact in the Community

Are you ready for a career that challenges you, supports your development, and places you at the heart of community wellbeing and legislative best practice?

Marston Holdings is seeking driven individuals to join our field operations team as Trainee Enforcement Agents, with full training and support provided to achieve City & Guilds Certification.

This is not your typical enforcement role. You will manage complex and sensitive situations, execute warrants, and address persistent rates evasion with professionalism and integrity. You’ll be a trusted representative of our organisation-using sound judgment, handling high-stakes interactions, and upholding the highest industry standards.

During your 12 week training period there will be a requirement to spend time in London, this will be for a few days at a time.

What You’ll Do

• Deliver enforcement actions, including Liability Orders, with a focus on persistent evaders and high-profile cases.
• Independently manage a diverse caseload, using investigative techniques to locate individuals, assess situations, and secure payments or recover goods.
• Carry out in-person visits and handle sensitive conversations-including with vulnerable individuals-using empathy, professionalism, and effective conflict resolution skills.
• Complete accurate documentation, manage payment collections, and follow all regulatory and procedural standards.
• Identify and respond to sophisticated non-compliance or evasion strategies with proactive, evidence-based solutions.
• Conduct visits during early mornings, some evenings, and occasional weekends. Travel and overnight stays may be required depending on operational demands.

What We’re Looking For

• Full UK Driving Licence - essential for this field-based role.
• Confident, calm, and articulate when engaging with the public, especially under pressure.
• A compassionate and empathetic approach when dealing with vulnerable individuals or sensitive situations.
• The ability to think clearly, act responsibly, and work independently in field-based environments.
• Strong accuracy in reporting, record-keeping, and handling financial transactions or sensitive data.
• A composed, mature, and adaptable attitude, with the ability to manage pressure and maintain focus.

What You’ll Get In Return

• Competitive salary and uncapped commission once training is completed.
• Full training and support to achieve City & Guilds Certification.
• Generous annual leave, because your time matters.
• Enhanced family benefits, including comprehensive maternity and paternity packages.
• Health cash-back plan to support your wellbeing.
• Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes.
• Company van, fully equipped to support your work.
• Fuel card and work phone to keep you connected and ready for success.
• Pension scheme offering long‑term peace of mind.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

INDMP