Train Manager: Customer Experience & Safety Lead

FirstGroup Internal; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading transportation company in the United Kingdom is seeking a Train Manager to ensure a world-class customer experience and manage train safety. The ideal candidate will provide friendly service, check tickets, and handle customer queries, bringing excellent communication skills and a proactive attitude. Working approximately 35 hours per week, including varying shifts, this role offers comprehensive training and the chance to be a key part of a successful team committed to safety and diversity.

Qualifications

• Must be 18 or over and live within 60 minutes of station.
• Ability to pass medical tests including vision and hearing.
• Full training will be provided for the role.

Responsibilities

• Deliver world-class customer experience on the train.
• Manage the safety and operation of the train.
• Check and sell tickets while ensuring a welcoming environment.
• Handle customer queries and situations calmly.

Skills

Excellent communication and customer service skills

Ability to stay calm under pressure

Positive and proactive attitude

Teamwork

Flexibility to work various shifts

Front-line customer service experience

Job description

A leading transportation company in the United Kingdom is seeking a Train Manager to ensure a world-class customer experience and manage train safety. The ideal candidate will provide friendly service, check tickets, and handle customer queries, bringing excellent communication skills and a proactive attitude. Working approximately 35 hours per week, including varying shifts, this role offers comprehensive training and the chance to be a key part of a successful team committed to safety and diversity.