Trade Support Manager

IFX Payments; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global payment provider in Greater London is seeking a Trade Support Manager to oversee the Dealing team and manage the Trade Support function. The role encompasses client support, problem-solving, and operational excellence. Candidates should possess strong experience in FX operations, exceptional communication skills, and a proven track record in team leadership. Enjoy benefits like 25 days' holiday, life insurance, and career development opportunities in a dynamic environment.

Benefits

25 days annual leave

Life Insurance

Work abroad scheme

Career development tools

Company events

Qualifications

• Proven experience in Trade Support, Sales Support or Operations within FX.
• Ability to coach and develop high-performing teams.
• Strong understanding of FX products and trading processes.

Responsibilities

• Lead and manage the Trade Support / Sales Support Team.
• Provide high-quality support to Relationship Executives and Managers.
• Monitor trade workflow and mitigate operational risks.

Skills

Trade Support experience

People management

Problem-solving

Communication skills

Organizational skills

Job description

Description

As Trade Support Manager, you will play a pivotal role in supporting the Dealing team while managing and developing the Trade Support function. You will ensure the smooth execution of trades, exceptional client support, and efficient support on all queries and account management processes.

This is a hands-on leadership role, combining people management, client exception handling, problem solving, and cross‑functional collaboration. You will act as a key point of contact between Senior Dealers, clients, Compliance, and internal teams, ensuring a seamless end‑to‑end client experience and high operational standards.

Key Responsibilities

Team Leadership & Operational Excellence

• Lead, manage, and develop the Trade Support / Sales Support Team, setting clear objectives and performance standards
• Ensure the smooth day‑to‑day functioning of the team, optimising workflows, processes, and controls to improve efficiency and accuracy
• Act as the escalation point for complex trade issues, client exceptions, and operational challenges
• Monitor workloads, prioritise tasks, and ensure SLAs and service standards are consistently met

Trade Support

• Provide high‑quality support to Relationship Executives (REs) and Relationship Managers (RMs) to enable effective execution of trades and client servicing
• Responsible for accurate booking, confirmation and settlement of FX trades
• Assist with FX rate inquiries, account‑related questions, and trade queries from clients and internal stakeholders
• Support the dealing desk during peak periods and complex transactions
• Ensure all transactions adhere to internal procedures, compliance standards, and regulatory requirements.
• Provide dealing for lower value trades from corporate, FI, private or Dubai clients

Account Management

• Maintain up‑to‑date client records and ensure all documentation meets KYC and AML obligations.
• Act as a liaison between clients and the Compliance team, ensuring all required documentation is accurate, complete, and submitted on time
• Liaise with traders, compliance officers, and operations teams to resolve trade discrepancies or settlement issues

Client Relationship Management

• Build and nurture strong, long‑term client relationships to drive satisfaction, trust, and retention
• Manage and enhance the existing client portfolio, proactively identifying opportunities for cross‑selling and upselling products and services
• Handle client exceptions and complaints professionally, using strong problem‑solving skills to deliver effective resolutions

Trade Operations

• Monitor trade workflow and identify and mitigate operational risks.
• Continuously improve trade support processes and operational efficiency.
• Work closely with Compliance, Risk, Operations, Sales, and Product teams to ensure seamless client and trade processes
• Identify process gaps or inefficiencies and collaborate with stakeholders to implement improvements

People Management

• Set the context for the Trade Support Team to perform
• Create clarity by setting standards and expectations and leading by example
• Drive results through action
• Generate energy and positive engagement,
• Actively encourage your team members personal development to make it count

Success Measures

Success in this role will be measured by :

• Operational Efficiency
• Team Performance
• Client Experience
• Support Impact
• Revenue & Growth Support

Skills, Knowledge & Expertise

• Proven experience in Trade Support, Sales Support, or Operations within FX, financial services, or a related environment
• Demonstrated people management experience, with the ability to coach, motivate, and develop high‑performing teams
• Strong understanding of FX products, trading processes, and client lifecycle management
• Excellent problem‑solving and decision‑making skills, particularly in time‑sensitive or high‑pressure situations
• Exceptional communication and relationship management skills, with a strong client‑centric mindset
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities
• Experience working closely with Compliance and handling onboarding documentation is highly desirable
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance
• Adaptable, tenacious and flexible who is able to perform under pressure
• Experience in leading and developing high‑performing teams with the ability to inspire, motivate, and energise teams to achieve high performance.
• Ability to create context and clarity for team members and handle difficult conversations

Job Benefits

• 25 days’ annual leave, plus bank holidays and an extra day off for your birthday!
• Life Insurance.
• Holiday loyalty scheme.
• Work abroad scheme.
• Enrolment into our pension scheme, which we offer via a salary exchange scheme.
• Access to a financial education, planning and coaching platform.
• Membership with Healthcare platform, which offers cash back on healthcare focused on dental, optical & physio, plus access to stress helplines, a virtual GP and more.
• Salary exchange nursery fees.
• Enhanced parental leave.
• Cycle to work.
• Career development and progression tools.
• Company events – Sporting events, pub nights, seasonal parties, socials.

We're an award‑winning global provider of foreign exchange and payment solutions. On a mission to become the number one service‑led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction.

FX Payments was built to challenge the status quo of cross‑border money movement. From our early days to today, our goal has remained the same: to provide seamless, secure, and scalable solutions for businesses operating globally. With a growing presence and a reputation for service excellence, we’ve become a trusted partner for clients who demand more from their payment provider. We’re here to make international money movement feel local—driven by service, powered by innovation, and committed to delivering value beyond the transaction.