Trade Parts Telesales Advisor - Mercedes-Benz ofBrooklands

Hedin Automotive London Ltd; Weybridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service company in the United Kingdom seeks a Telephone Trade Parts Sales Advisor to excel in sales performance and customer satisfaction. The ideal candidate should have experience in parts sales, excellent communication skills, and a passion for customer service. Responsibilities include managing trade parts transactions via phone and nurturing trade customer relationships to drive sales success. This position offers a permanent contract with benefits including professional development and exclusive discounts.

Benefits

25 days annual leave plus bank holidays

Exclusive staff discounts on Mercedes‑Benz products

Access to continuous training

Qualifications

• Previous experience in a telephone sales role is preferred.
• Exceptional communication and customer service skills are critical.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Handle inbound and outbound sales calls professionally.
• Identify customer needs and recommend appropriate parts.
• Achieve monthly sales targets and KPIs.

Skills

Experience in parts sales

Effective communication with trade customers

Track record of achieving sales targets

Excellent phone etiquette

Understanding of automotive parts

Proactive sales approach

Genuine passion for customer service

Tools

Sales CRM systems

Job description

About Hedin Automotive

Hedin Automotive, a partner of the globally renowned Mercedes‑Benz brand, operates across numerous locations such as Brooklands, Croydon, West Bromley, and Dartford. Dedicated to upholding the values of both Hedin Automotive and Mercedes‑Benz, we strive to offer superior automotive services.

Join Our Team: Telephone Trade Parts Sales Advisor at Mercedes‑Benz

We are excited to present a career opportunity for a Telephone Trade Parts Sales Executive to join our Mercedes‑Benz team. This role is essential in driving sales performance by managing trade parts transactions via telephone, ensuring high levels of customer satisfaction, and contributing to our overarching sales goals. If you have a passion for the automotive sector, excel in sales, and possess outstanding communication skills, this position is your chance to become part of our team and grow your career.

Who We Are Looking For

The ideal candidate will bring:

• Experience in parts sales, preferably in the automotive industry
• Strong ability to engage and communicate effectively with trade customers
• Proven track record of achieving and surpassing sales targets
• Excellent phone etiquette and persuasive communication skills
• Understanding of automotive parts and products
• Team‑oriented mindset with a proactive sales approach
• Genuine passion for customer service
• Natural flair for sales calls and enquiries

Main Duties and Responsibilities

• Handle inbound and outbound sales calls with professionalism and enthusiasm
• Identify customer needs and recommend appropriate Mercedes‑Benz parts and accessories
• Prospect trade parts customers
• Achieve monthly sales targets and KPIs
• Maintain comprehensive product knowledge, including features and benefits
• Build and maintain strong relationships with trade customers to ensure repeat business
• Process orders accurately and efficiently, aligning with customer requirements

Necessary Qualifications and Skills

• Previous experience in a telephone sales role, automotive parts sales preferred
• Exceptional communication and customer service skills
• Ability to work under pressure and manage multiple tasks
• Good working knowledge of computers and sales CRM systems
• Commitment to achieving excellent sales results
• Legal right to work in the UK

What We Offer

• Permanent contract
• Mon‑Fri work pattern
• 25 days annual leave plus bank holidays
• Exclusive staff discounts on Mercedes‑Benz parts, products, and services
• Access to continuous training and professional development
• Participation in company pension and life assurance schemes
• Comprehensive health and wellness programmes
• An inclusive, supportive, and dynamic work environment

Application Process

As a Telephone Trade Parts Sales Executive at Hedin Automotive, you will play a pivotal role in the success of our parts sales department, ensuring customer satisfaction and achieving sales targets. We are committed to promoting a diverse and inclusive workplace and encourage candidates from all backgrounds to apply and contribute to our prestige and success.

Hedin Automotive is an equal‑opportunity employer. All applicants will be subject to rigorous pre‑employment checks, including work authorisation, address verification, and a comprehensive criminal background check. We recommend applying early to secure your chance to become part of our team. To discover more about Hedin Automotive and view current career opportunities, please visit our website at https : / / www.hedinautomotive.co.uk / .