Trade Parts Sales Team Leader

LSH Auto UK Limited; Stockport; On-site; GBP 27,000 - 42,000; Full time

Job summary

A leading automotive company in Stockport is seeking an experienced Team Leader for their Trade Parts Contact Centre. The role involves driving sales performance, managing a team, and ensuring exceptional customer experience. Candidates should have at least 2 years' experience in a leadership role, with strong coaching and motivational skills. Competitive salary of £27,040 plus bonus OTE £42,000 and various benefits including training programs, holiday entitlements, and a company pension.

Benefits

Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38

Wellbeing Support

Company Pension

On site gym

Colleague Referral Scheme (£500 - £1000)

Qualifications

• Minimum 2 years' experience in a leadership role within a sales or contact centre environment.
• Proven track record of driving sales performance and achieving KPIs.
• Strong coaching and people-management skills.

Responsibilities

• Lead, coach, and manage a team of Trade Parts Specialists.
• Monitor KPIs and take proactive steps to improve performance.
• Motivate the team to deliver outstanding results.

Skills

Sales performance

Team management

Coaching

Communication

Organisational skills

Job description

About The Role

We're looking for a dynamic and results-driven Team Leader to join our busy Trade Parts Contact Centre in our flagship dealership in Stockport. This is a hands-on leadership role where you'll drive sales performance, motivate your team to exceed targets, ensure and coach the highest level of call quality and ensure we deliver an exceptional experience to every trade customer.

Salary - £27,040 Plus bonus OTE £42,000

Hours - 40

Key Responsibilities

• Lead, coach, and manage a team of Trade Parts Specialists to consistently achieve sales, conversion, and telephony targets
• Monitor KPIs daily, taking proactive steps to improve performance
• Motivate and inspire the team to deliver outstanding results through coaching, training, and regular feedback
• Manage call flow, escalations, and workload to maximise efficiency and productivity
• Identify sales opportunities, implement performance improvement plans, and reward success

Requirements

• Minimum 2 years' experience in a leadership role within a sales or contact centre environment
• Proven track record of driving sales performance and achieving KPIs
• Strong coaching and people-management skills, with the ability to bring out the best in your team
• Commercially minded, target-driven, and motivated by results
• Excellent communication and organisational skills
• Resilient, positive, and thrives in a fast-paced sales environment
• Experience within the Trade Parts environment advantageous

Benefits

• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym
• Colleague Referral Scheme (£500 - £1000)