Trade Counter Sales Assistant

my.dormakaba; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global company in Greater London is seeking a Sales Assistant to ensure exemplary customer service at the Trade Counter. Responsibilities include processing sales orders, providing technical advice, and managing payments. The ideal candidate will have 1-2 years of sales experience, strong communication skills, and a readiness to learn about products. The position offers a competitive salary and numerous benefits, including annual leave and professional development opportunities.

Benefits

25 Days Annual Leave Bank Holidays

Holiday Purchase Scheme

SMART Pension Scheme

Enhanced maternity and paternity offers

Life Assurance

Healthcare Support

Access to LinkedIn Learning

Employee Discounts

Qualifications

• 1-2 years of business to business sales or sales admin experience at any level.
• Computer literate with excellent communication skills.
• Happy to learn and develop knowledge about mechanical products.

Responsibilities

• Provide the best customer experience for clients at the Trade Counter.
• Process sales orders and ensure accuracy for customer satisfaction.
• Offer technical advice and manage payments and returns.

Skills

Sales Experience

Customer Service

Time Management

Data Entry

Computer Literacy

Administrative Experience

Education

Maths English to GCSE level 4

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

A job that matters : Your Tasks

Our Trade Counter Sales Assistants work towards providing the best customer experience for our clients whilst also growing their knowledge about the large range of products we offer. This is to ensure that the customer gets what they want every time. As a Sales Assistant based in our Walthamstow office you will be the first point of contact for our customers whether this be over the phone face to face or via email.

Responsibilities will include the processing sales orders ensuring that the details are accurate so that the customer gets what they need every time. You will provide customers with quotations as well as offering technical advice to customers about different products we stock. So you need to be happy to learn and develop knowledge about the mechanical products we supply. Lastly you will process payments and organising returns or exchanges for the customer as well as contacting suppliers to chase orders prices and product availability.

As part of this close knit team there will also be a requirement to support the warehouse during busy / holiday periods so we need someone who is a real team player who will always be happy to help whether it be internal or external customers.

Hours of work: 07:30‑16:30 Mon‑Thurs / 07:30‑15:00 Friday

An experience that matters : Your Skills

• 1-2 years of business to business sales or sales admin experience at any level.
• Computer literate
• Confident manner with excellent verbal and written communication skills
• Maths English to GCSE level 4

A workplace that matters : Our offering

At dormakaba we are a globally successful company with a family business culture employing more than 15000 employees in the UK. We offer many development and training opportunities supporting over 330 employees in the field as well as within our various different office locations.

We care for our employees and so as well as an attractive salary offering we also provide the following benefits :

• 25 Days Annual Leave Bank Holidays
• Holiday Purchase Scheme
• SMART Pension Scheme (Enhanced Company Contributions)
• Upon reaching qualifying period enhanced maternity and paternity offer to eligible employees
• Life Assurance
• Healthcare Support including an Employee Support and Assistance Programme
• Health & Welling App inc Digital GP Service
• Access to LinkedIn Learning
• Employee Discounts Available

At dormakaba we believe in the success of diverse teams and in providing equal opportunities for our employees. We value the uniqueness of each of our colleagues and strive to create a culture where everyone can be their authentic selves.

Key Skills

Sales Experience, Time Management, Data Entry, Customer Service, Microsoft Outlook, Microsoft Word, Computer Literacy, Microsoft Powerpoint, Furniture Sales, Microsoft Excel, Administrative Experience, Sales Support

Employment Type : Full Time

Vacancy : 1