Trade Counter Sales

Tessenderlo Kerley; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing UK company in drainage and water management is seeking a Trade Counter Salesperson based in Cardiff. The successful candidate will have a passion for customer service and a results-driven attitude. Responsibilities include running day-to-day branch operations, providing customer support, and proactively selling products. With a competitive salary and benefits like a monthly bonus and training, this position offers a long-term career opportunity in a stable environment.

Benefits

Competitive salary

Monthly bonus schemes

Contributory pension scheme

Full support and training

Qualifications

• Previous customer service experience is essential.
• Strong selling abilities are needed to engage customers.
• Excellent communication skills are a must for effective service.

Responsibilities

• Run day-to-day processes of the branch.
• Provide product and service information to customers.
• Proactively sell on the telephone.
• Assist customers at the Trade Counter.
• Deliver exceptional customer service.
• Process enquiries and orders accurately.
• Create trade counter promotions.

Skills

Customer service experience

Selling ability

Excellent communication skills

Problem solving abilities

Sound organisational skills

Attention to detail

Tools

MS Office suite

Job description

Company Description

Exciting times at JDP! As we continue to grow, we’re launching a new branch in Cardiff, extending our reach from Carmarthen and Bristol to strengthen our regional presence. This is a rare opportunity to be there from day one, helping to build and shape a new venture with the full support of our highly experienced operational and sales teams.

Want to know a bit more about us? At JDP, we are the experts in civils drainage and water management. For over half a century we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be the one‑stop shop for our customers. We continue to experience remarkable growth and stability and this is thanks to our unwavering commitment to excellent customer service and robust business strategy. Following fantastic results in 2024, backed up by a record breaking 2025, we continue to go from strength to strength. Now is the time to become as passionate about pipework as we are. Our people are at the heart of our operations and we pride ourselves on being a great company to work for!

Job Description

Do you have a passion for customer service? Are you motivated by results? If the answer is yes then we want to hear from you!

If you enjoy working in a fast paced environment where you can really make a difference, whilst at the same time ensuring that the last customer of the day receives the same high standard of service as the first, then we may have the perfect opportunity for you!

Trade Counter Sales

Your job

In this role the Trade Counter Sales person will often be the first point of contact for customers.

Responsibilities

Duties involve:

• Run the day to day processes of the branch
• Providing customers with product and service information
• Proactive selling on the telephone
• Advising and assisting customers at the Trade Counter
• Delivering excellent customer service and communication
• Processing enquiries and orders accurately and within the time dedicated by the customer deadline
• Create proactive trade counter promotions to customers to maximise the growth of the branch

Job Requirements

• Previous customer service experience
• Selling ability
• Excellent communication skills and problem solving abilities
• Sound organisational skills
• Professional manner
• Attention to detail
• Knowledge of our range of products & their uses
• Desirable: Good knowledge of computers and MS Office suite

Benefits

• Enjoy a long‑term career with a stable and growing UK company, proudly owned by a global group.
• Receive a competitive salary that reflects your skills and contributions.
• Benefit from a monthly bonus schemes that rewards your hard work and dedication.
• Secure your future with our contributory pension scheme.
• Access full support and training to help you thrive in your role.