Trade Counter Assistant / Driver

Eurocell Plc; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading building materials supplier seeks a Trade Counter Assistant/Driver in Birmingham, providing hands-on support in branch operations. You will deliver exceptional customer service, assist in sales targets, and handle deliveries using company vehicles. The ideal candidate should have strong organizational skills and a valid driving license. This permanent role offers a salary of £27,936 (pro-rata OTE up to £31,536) and various employee benefits including bonuses, healthcare, and training opportunities.

Benefits

Competitive basic salary

Monthly bonus scheme

25 days holiday plus statutory holidays

Free healthcare plan

Pension Plan

Employee discount on products

Qualifications

• Passionate and energetic attitude towards customer service.
• Confident in engaging and supporting customers.
• Ability to prioritize tasks and work independently.
• Experience in a similar role is advantageous.
• Full driving license required; FLT license is a plus.

Responsibilities

• Assist in daily branch operations and sales goals.
• Provide exceptional customer service to all clients.
• Pick and deliver products to customers using company vehicles.
• Ensure compliance with health and safety regulations.
• Maintain branch standards and stock management.

Skills

Customer service

Sales drive

Organizational skills

IT proficiency

Driving

Tools

SAP

MS Office

Job description

Role Details: Trade Counter Assistant / Driver – 22 hrs per week, Permanent. Hours 7am‑4:30pm Mon‑Fri, 8am‑12pm Sat. Salary £27,936 basic per year. Pro‑Rata OTE realistic total earnings up to £31,536 per year.

Responsibilities

• Hands‑on, lead by example, work closely with Branch Manager and Supervisor in day‑to‑day branch operations.
• Trade counter sales to achieve sales targets, confidently communicating product knowledge to customers.
• Exceptional customer service and support to new and existing customers.
• Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans.
• Route planning, safe driving and keeping the Company vehicle clean.
• Support the Branch Manager with actions and activities on time, in full.
• Compliance with Health and Safety, company policies and procedures.
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved.
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships.
• Assist with the delivery of branch operations.
• Provide support and assistance to Branch colleagues as required.
• Maintain branch standards – including warehouse and stock management, front of house cleanliness and point of sale.

Qualifications

• Passion and energy to deliver exceptional customer service and achieve business targets.
• Hands‑on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers.
• Commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy.
• Good organisational skills, with ability to prioritise and use own initiative.
• Confident IT user, with experience of MS Office and industry standard software eg SAP.
• Full and valid driving licence essential; FLT licence could be a distinct advantage.
• Previous branch stock take experience could be a distinct advantage.
• Comfortable to work in a small team and on occasion, alone.
• Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage.

Benefits

• Competitive basic salary.
• Excellent monthly bonus scheme.
• 25 days holiday, plus statutory holidays – normally 33 days in total each year.
• Free Healthcare plan for all employees.
• Enhanced Maternity and Paternity benefit.
• Free Life Assurance Plan of 3x Annual Salary.
• Christmas shutdown.
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in company success.
• Company Pension Plan.
• Employee discount on Eurocell products.
• Discounts across many well‑known online and high street retailers.
• A blend of training, including e‑learning and on‑the‑job training to help career development.
• Care First Employee Assistance Programme, available 24/7 a year for confidential support and advice.
• Colleague Referral Programme – we pay you for successfully referring people.
• Excellent opportunities to grow with us, and progress your career.