Trade Counter Assistant

Bassetts; Lisburn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading specialist trade merchant in Lisburn is seeking a Trade Counter Assistant. You will assist customers by providing product advice, engage with clients to maximise sales, and handle inquiries. The ideal candidate will have experience in sales or customer service and excellent communication skills. This full-time role offers competitive salary and benefits including annual leave and a generous pension scheme.

Benefits

Competitive salary

Bonuses

Generous pension scheme

Annual leave increasing with service

Free access to healthcare

Discounts on high street

Qualifications

• Proven experience in sales or customer service role.
• Excellent communication skills and confidence in customer interactions.
• Dependable team player, prepared to support in all areas of the branch.

Responsibilities

• Assist customers on the trade counter with product advice.
• Maximise sales opportunities through engagement.
• Handle customer inquiries via phone and email.
• Perform general warehouse duties including picking orders.

Skills

Sales experience

Customer service

Communication skills

Team player

Eagerness to learn

Job description

Salary: Competitive Salary + Bonus + Excellent Benefits

Trade Counter Assistant - Lisburn - Bassetts

Overview

So, who are we? We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap - including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Trade Counter Assistant based in Lisburn, you'll be responsible for:

• Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
• Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
• Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
• Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse

This is a full-time, permanent, role working 42.50 hours per week Mon - Thurs 7.30am - 5pm, Fri 7.30am - 4pm, every other Saturday 8.30 - 12pm.

Qualifications

• Industry or merchant experience is advantageous
• Proven experience in sales or customer service role
• Excellent communication skills and confidence in customer interactions.
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
• Eagerness to learn, with a positive and enthusiastic attitude

We look forward to receiving your application!

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