Trade Counter Assistant

Universal Business Team; Great Yarmouth; On-site; GBP 32,000; Full time

Job summary

A leading construction supplies company in Great Yarmouth is seeking a motivated Trade Counter Assistant to enhance customer interactions and drive sales. This role involves serving customers, maintaining stock levels, and ensuring a first-class trade counter experience. The ideal candidate is energetic, customer-oriented, and capable of handling a fast-paced environment with strong communication skills.

Benefits

Employee recognition scheme

Pension contributions

GBS scheme

Weekly KPI's and rewards

Qualifications

• Previous experience in the construction sector or knowledge of materials/products is desirable.
• Able to handle heavy loads.
• Positive, hard-working, and solutions-minded.

Responsibilities

• Serve customers quickly and professionally, offering advice and guidance on products.
• Upsell and cross-sell to maximise turnover.
• Maintain the trade counter area, ensuring a clean and organised environment.

Skills

Strong communication skills

Customer service

Attention to detail

Teamwork

IT proficiency

Job description

Salary: £32,000
Hours: Monday – Friday, 06:30am – 4:30pm
Benefits: GBS scheme, weekly KPI’s and rewards, employee recognition scheme, pension contributions

We are seeking a motivated and customer-focused Trade Counter Assistant to join a fast-paced and growing business within the construction supplies sector. This is a fantastic opportunity for someone who thrives in a busy environment, enjoys face-to-face customer interaction, and takes pride in delivering excellent service.

In this role, you will be working across both the Lowestoft and Great Yarmouth branches, supporting the team in providing a first-class trade counter experience. From serving customers and advising on products, to maintaining stock levels and ensuring the counter is always presentable, you’ll play a key part in driving sales and delivering outstanding service.

Key Responsibilities

• Serve customers quickly and professionally, offering advice and guidance on products
• Upsell and cross-sell to maximise turnover
• Accurately enter all transactions into the system
• Restock and maintain the trade counter area, ensuring a clean and organised environment
• Support wider team tasks when required, such as answering calls or assisting with picking and packing

• A people person with strong communication skills and the ability to stay professional under pressure

• Positive, hard-working, and solutions-minded, with a strong team ethic
• Physically fit and able to handle heavy loads
• Confident IT user with good attention to detail
• Previous experience in the construction sector or knowledge of materials/products is desirable (training will be provided)

This is a dynamic, customer-facing role where your energy, commitment, and positive mindset will be key to your success.