TOCC Network Operations Apprentice

TUI; Luton; On-site; GBP 24,000; Full time

Job summary

A leading tourism business in the UK is seeking a Network Operations Apprentice in Luton. This role involves supporting operations, customer service, and planning within a dynamic environment while pursuing a Level 3 Aviation Ground Specialist Apprenticeship over 18 months. Candidates should be committed, adaptable, and possess strong communication skills, as they will engage with various stakeholders. The position offers competitive salary and benefits.

Benefits

Starting salary of £24,000 per annum

Fantastic holiday benefits

Health and well-being support

Investment in development

Pension scheme and life assurance

Qualifications

• Must be 18+ years of age before 1st March 2026.
• Committed to completing the Level 3 Aviation Ground Specialist Apprenticeship.
• Able to work 37.5 hours per week including weekends.

Responsibilities

• Support 24/7 Operations Control Centre activities.
• Draft and send customer communications during disruptions.
• Assist in Operational Planning Team tasks.

Skills

Fluent in English

Customer service experience

Adaptability

Education

Five GCSEs (Grade 4 or equivalent) including Maths and English

Job description

Want to get your career off to a flying start? The sky’s the limit with TUI. We’re the world's number one tourism business, operating in around 180 destinations worldwide, which means limitless global opportunities for you and your future.

About the Role

Join TUI as a Network Operations Apprentice and play a key part in ensuring the safe, efficient, and on‑time operation of our airline. Based in the TUI Operations Control Centre (TOCC) in Luton, you’ll gain hands‑on experience across Operations, Customer Support, and Operational Planning while completing a Level 3 Aviation Ground Specialist over 18 months. This is a fantastic opportunity to learn how we manage our global flying programme, support customers during disruptions, and contribute to planning and performance analysis—all within a fast‑paced, 24/7 environment.

About the Job

Operations Support

• Gain knowledge and skills to support 24/7 Operations Control Centre activities.
• Maintain accurate communication with key stakeholders (Ground Handling Agents, GOC, Customer Teams).
• Monitor daily flying programme, including aircraft movements and delays.
• Provide operational support to ensure compliance with statutory, company, and commercial requirements.
• Record key on‑the‑day operational information.

Customer Support

• Draft and send customer communications during network disruption, following tone of voice guidelines.
• Liaise with stakeholders to minimise customer impact from programme changes.
• Ensure customers receive welfare provisions (vouchers, hotels, transport) per TUI policy.
• Monitor flight status and communicate delays accurately.
• Resolve on‑the‑day operational issues and maintain accurate welfare spend logs.

Planning Support

• Assist Operational Planning Team across Performance & Analysis, Fleet Planning, Licensing, and Leasing.
• Collect data for safety investigations and flight delay evidence packs.
• Support departmental quality systems to maintain compliance with processes and procedures.

Apprenticeship Learning & Development

• Complete mandatory training and apprenticeship assignments.
• Attend personal and professional development courses.
• Prepare for end‑point assessment and achieve Level 3 Aviation Ground Specialist Apprenticeship.
• Take ownership of personal development and reflection.

You’ll have the opportunity to build relationships and collaborate with a wide range of stakeholders, including Flight Crew, Airport Duty Managers, TOCC & Operations Teams (Slot Coordinators, Planning & Crewing), Market Customer Service, Ground Operations, and our Apprenticeship Provider. This exposure will give you a great insight into our dynamic business. You’ll be empowered to make meaningful suggestions to all stakeholders, offering valued insight and driving effective decisions and solutions for TUI.

We welcome applications from those who studied outside the UK. However, our training providers and universities require evidence that these grades are the correct equivalent to GCSEs/A‑levels or Degrees. You will need to apply for your grades to be converted and can do this by visiting Home Page (enic.org.uk) and applying for a statement of comparability.

Benefits

• Starting salary for the role is twenty‑four thousand pounds per annum with fantastic progression.
• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional TUI time off.
• Health and well‑being support in five key areas – financial, health, social, community and career.
• Excellent rates with foreign exchange and discounts with retailers.
• Investment in your development.
• Pension scheme and life assurance.
• On completion of the apprenticeship programme a voucher (amount dependent on the apprenticeship level) and an extra day off.
• Access to student discount via Totum Apprenticeships.
• Network of other apprentices and colleagues.
• Be Rewarded Platform – savings at high street shops, on days out and more.
• All the employee networks.

About You

• Fluent in English (spoken and written).
• Holds five GCSEs (Grade 4 or equivalent) including Maths and English.
• 18 + years of age (or has turned 18 years old before 1st March 2026).
• At least six months of customer service experience.
• Happy to complete a DBS check prior to employment.
• Committed to completing the Level 3 Aviation Ground Specialist Apprenticeship (18 months).
• Passionate about aviation and eager to learn.
• Can travel to Luton Head Office and work 37.5 hours per week, including weekends.
• Communicates clearly and confidently with different audiences.
• Adaptable, proactive, and committed to personal development.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

*** We have an under‑representation of colleagues from ethnic minority and disabled communities at TUI and welcome applications from these groups. ***

We are part of the Disability Confident Scheme and welcome disabled applicants. As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

** Currently TUI is unable to provide visa sponsorship, you must have permanent right to live and work in the UK without sponsorship to be eligible to apply. This includes applicants in possession of a Tier 4 Student visa.

Closing Date: 12th January 2026

We reserve the right to withdraw this advert should we receive lots of applications, so we recommend that you apply as soon as possible to be in with the best chance.

Face to Face Assessment Centres at TUI Head Office (Luton) to be held on 3rd, 23rd & 27th February 2026.