Ticketing Operations & Customer Service Executive (German/French Speaking Desirable, Not Essential)

Tickets For Good; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A nonprofit organization is seeking a Ticketing Operations & Customer Service Executive to enhance event access. This role, suitable for those with a knack for customer support, entails managing events, addressing client inquiries, and ensuring smooth communication across departments. Proficiency in customer service platforms like Zendesk and fluency in German or French are desirable. Candidates should possess strong organisational skills and a commitment to cultivating a positive customer experience. Enjoy a collaborative environment with ample opportunities for impact.

Benefits

25 days annual leave plus bank holidays

Birthday leave

Company Sick Pay

Access to Sheffield office benefits

Qualifications

• Experience in customer service within ticketing or events industry.
• Proven ability to manage multiple projects simultaneously.
• Demonstrated ability to maintain confidentiality.

Responsibilities

• Create and manage events on the platform.
• Provide first-rate customer support.
• Maintain communication channels with departments.
• Handle customer enquiries and complaints.

Skills

Customer service skills

Strong attention to detail

Effective communication

Problem-solving

Organisational skills

Ability to work independently

Fluent in German/French

Education

Minimum of 5 GCSEs A-C including Maths and English

Tools

Zendesk

Microsoft Office

Google Suite

Job description

Ticketing Operations & Customer Service Executive (German/French Speaking Desirable, Not Essential)

Reports to: Global Head of Ticketing Operations

Location: Remote or Hybrid working depending on location. We have ‘in person’ days in Sheffield twice a week, which you would be expected to attend depending on your location. We also have a quarterly full team get together. It is desirable that you join these. Essential equipment will be made available to allow for working from home.

Hours: 9:30am - 5:30pm or 12:00pm - 8:00pm, working 5 days across a 7 day week, with regular weekends and bank holidays

Expected Start Date: ASAP depending on notice period

Tickets for Good is on a mission to make live events more accessible by working with employers and organisations to distribute free and discounted event tickets. We do this with the belief that event attendance provides a range of physical and mental benefits and that participation in cultural events should be open to all.

We’re currently looking for a Ticketing Operations & Customer Service Executive to join our small but passionate team. In this role, you’ll report to our Global Head of Ticketing Operations and alongside our Ticketing Operations and Customer Service team, to ensure the smooth running of events and deliver top-tier support to our valued customers, with a focus on supporting the global markets. A German or French speaker is desirable due to upcoming market expansion.

This is a role for someone with excellent customer service skills, ideally with proven experience within the ticketing or events industry. You’ll have strong attention to detail and commitment to accuracy, and you’ll be a confident communicator and problem solver, who works well with others as well as independently.

Your Objectives:

• Ensure Accurate and Efficient Event Creation
• Provide first-rate customer support and boost satisfaction
• Promote Effective Communication and Collaboration
• Support Company Missions and Continuous Improvement

What you’ll be doing:

• Accurately create and manage events on the platform according to event creation guidelines and standards to ensure a seamless customer experience
• Strong communication skills, as you’ll be the main point of contact for customers across global markets
• Maintain an organised events pipeline on the CRM and maintain efficient communication channels with other departments
• Manage events on the platform, including handling any issues and editing information that may arise during the course of the event
• Maintain accurate and organised records and documentation related to events creation and maintenance
• Respond to customer enquiries and complaints promptly and professionally via Zendesk, ensuring robust responses, a positive resolution and customer satisfaction
• Actively promote and engage with the company's mission, vision, and values, ensuring these are reflected in all customer & stakeholder interactions
• Action authorised refunds on the platform
• Proactively identify and resolve potential customer service issues before they escalated
• Liaise regularly with the Account Management teams to ensure the timely resolution of queries
• Collect and relay customer feedback to the management team for continuous improvement
• Maintain a thorough understanding of our products and services to provide accurate information and support to customers
• Actively participate in team meetings and training sessions to improve skills and knowledge
• Proactively contribute to and maintain a culture of trust, respect, and inclusivity within the team
• Contribute to the global success of the Ticketing Operations & Customer Service teams across all markets, undertaking necessary duties such as sickness and annual leave cover, as well as ad-hoc support during busy periods
• Perform other duties as assigned by the Global Head of Ticketing Operations or senior management

What We’re Looking For:

• Exceptional attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills, both written and verbal
• Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Ability to work independently as well as in a team environment
• Demonstrated ability to maintain confidentiality and discretion
• German and/or French speaker across both written and spoken communications
• Experience of Zendesk customer service platform
• Proficient in Microsoft Office and Google Suite
• Familiarity with ticketing platforms and CRM software is a plus

Education & Qualifications:

A bachelor's degree or equivalent is desirable but not essential. Must have a minimum of 5 GCSEs A-C including both Maths and English.

Note: This person specification is meant to serve as a guide and is not an exhaustive list of qualifications, experience, skills, or personal attributes that may be required for the role.

Why Join Us?:

At Tickets for Good, you’ll be part of a passionate, purpose-driven team that believes in the power of live events to bring people together. We’re a supportive, collaborative group that values fresh ideas, initiative, and a shared commitment to making culture and entertainment more accessible.

You’ll be working alongside a talented team, including colleagues from across the UK and beyond, all bringing different skills, perspectives, and experiences to the table. You’ll be welcomed into a culture that values teamwork, creativity, and genuine impact and has the needs of our members at its heart.

If you love building relationships, engaging communities, and driving meaningful change, we’d love to hear from you!

• A day off for your birthday in addition to your annual leave entitlement
• 25 days annual leave plus bank holidays
• If relevant, access to the Sheffield based office within the Workstation, which offers regular benefits as part of our membership (networking sessions, membership lunches, access to health and fitness workshops)
• Company Sick Pay and Personal Leave scheme, in addition to SSP
• Regular company socials in Sheffield

To apply, please fill in the online application here , including a CV and a short cover letter, explaining why you’d be a great fit for this role.

The deadline for applying for this role is 5pm on Friday 2nd January 2026.