Ticketing Insights & Strategy Analyst

Legends Global (Europe); Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading event and entertainment company in Manchester is looking for a Central Ticketing Analyst. This role focuses on ensuring seamless ticketing experiences for partners by analyzing data and providing insights. Candidates should have proven customer service skills and be adept at reporting and IT tools like Outlook, Word, and Excel. Join an inclusive culture committed to diversity, offering great benefits like flexible working and employee support. Opportunities for professional growth abound as part of their world-class team.

Benefits

25 days annual leave

Life Assurance policy

Pension contribution

Employee Assistance Programme (EAP)

Eye care vouchers

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Proven experience in customer care and effective communication skills.
• Strong attention to detail and smart personal presentation.
• Competence in general administration and IT.

Responsibilities

• Produce weekly and monthly ticket sales reports.
• Track and interpret ticketing metrics such as web traffic.
• Monitor tickets available for sale and track fulfillment.
• Provide actionable sales insights to leadership.
• Assist with ticketing initiatives and special projects.

Skills

Customer Service Excellence

Professional Presentation

Administrative & IT Skills

Self-Motivation & Initiative

Flexibility & Availability

Tools

Outlook

Microsoft Word

Excel

Job description

A leading event and entertainment company in Manchester is looking for a Central Ticketing Analyst. This role focuses on ensuring seamless ticketing experiences for partners by analyzing data and providing insights. Candidates should have proven customer service skills and be adept at reporting and IT tools like Outlook, Word, and Excel. Join an inclusive culture committed to diversity, offering great benefits like flexible working and employee support. Opportunities for professional growth abound as part of their world-class team.