Ticketing Executive - Carrier (Part Time)

Kuoni; Manchester; On-site; GBP 20,000 - 30,000; Part time

Job summary

A luxury travel brand is seeking a part-time Ticketing Executive in Manchester to manage airline bookings and ticketing processes. The ideal candidate will have efficient use of Galileo and a solid understanding of airline ticketing procedures. Responsibilities include liaising with airline representatives and ensuring accuracy in bookings. Join us in delivering outstanding service in the luxury travel sector.

Qualifications

• Highly efficient in issuing and reissuing tickets.
• Strong understanding of ticketing procedures and regulations.
• Experience in airline reservations is desired.

Responsibilities

• Issue and reissue tickets according to airline policies.
• Liaise with airline representatives to resolve queries.
• Manage GDS queues for schedule changes and cancellations.

Skills

Galileo ticketing experience

Understanding of airline fare rules

Problem-solving abilities

Organisational skills

Communication skills

Tools

Galileo

Job description

Ticketing Executive – Carrier (Part Time)

Carrier, a brand of DERTOUR UK, are looking for a Ticketing Executive to join their team.

Location: Didsbury

Contract: Permanent, Part Time (16–22 hours), Hybrid

Working days: Mondays and Tuesdays (minimum)

Do you have experience in the world of ticketing? We are looking for an experienced Ticketing Executive who has experience with airline reservations, a strong understanding of ticketing rules and experience using Galileo.

We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal opportunity throughout the application process, we welcome you to get in touch. Our team is here to assist you at every step, whether you require additional information or support to navigate the application process. We believe that promoting diversity and inclusion enriches our organisation, and we are committed to helping all candidates showcase their talents and potential.

Role Overview

Carrier is a chic and sophisticated brand that embodies a world of beauty and elegance, and now is an ideal time to join this award‑winning team!

As one of the finest travel businesses in the luxury sector, they have been recognised as ‘Luxury Operator of the Year’ for the last six consecutive years, and are four‑time winners of ‘Luxury Team of the Year’, all voted for by industry experts.

Based at Carrier’s stylish head office in Didsbury, Manchester, this pivotal role sits at the heart of our air operations team.

You will manage all aspects of airline bookings and ticketing, with a focus on precision and service excellence. You’ll issue and reissue tickets in line with airline policies in Galileo, and manage GDS queues to ensure schedule changes, cancellations, and vendor remarks are handled efficiently. You’ll also liaise with airline representatives to resolve complex queries, protect reservations, and minimise loss from duplicated bookings or ticketing errors. Your role will also involve supporting our Sales and Customer Services teams, providing expert air guidance and ensuring ticketing deadlines are met.

At Carrier, we believe in creating a workplace where people feel inspired, supported, and proud of the work they do. We bring beauty into everything we do, make every moment count, always have each other’s backs, and connect with heads and hearts. This is a unique opportunity to be part of a luxury travel brand where excellence is the standard, values are lived every day, and no two days are the same.

Areas of Responsibility

• Demonstrate extensive ticketing expertise, confidently issuing and reissuing both net and published fare tickets in line with airline policies. Accurately interpret and apply net fare contracts and published fare rules.
• Maintain daily ticketing accuracy and control by working on the system generated Task List and working to strict ticketing deadlines—including managing late bookings with precision and efficiency.
• Liaise seamlessly with internal departments to provide expert air support and ensure smooth coordination across teams.
• Proactively manage GDS queues, including schedule changes, cancellations, and vendor remarks, to maintain booking integrity. Liaise with the IT department or Travelport to resolve any issues with Galileo or the queue manager.
• Apply BSP knowledge to process refunds, and support reconciliation with accuracy and attention to detail.
• Build and nurture strong relationships with airline representatives and external partners, resolving flight queries and staying up to date with evolving airline policies.
• Handle early ticketing requests, tax increases, and passenger detail amendments, including name corrections and changes, with efficiency and care.
• Resolve duplicated bookings to protect reservations and minimise financial loss.
• On a rota basis provide support out of hours and over weekends for any emergency amends / reissues.

You Will Have

• Highly efficient use of Galileo ticketing and re‑issuing experience.
• Strong understanding of airline fare rules, ticketing procedures and industry regulations.
• Experience in airline reservations / ticketing role using Galileo (or any other GDS system) from within a Tour Operator, Business travel or Similar (desired).
• Attention to detail and accuracy under pressure.
• Excellent problem‑solving and organisational abilities.
• Good communication skills and the ability to work well in teams.

For more information on careers at Carrier, please visit our careers page.